Customer Experience Associate

6 months ago

Repentigny, Canada The Toronto-Dominion Bank (Canada) Full time

Description

:

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner Assist with responding and resolving customer concerns, escalating when necessary Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

Support the achievement of business objectives by supporting advice goals Promote products, advice, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk transactions / activities as necessary Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions / activities Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment Support the team by continuously developing knowledge in own area Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact Requires a broad knowledge regarding basic product suite of business supported Evaluates and recommends customer solutions from established options Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion Impacts team results through the quality of the services or information provided to customers Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood Requires working knowledge and skills developed through formal training or work experience Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION

High School diploma and/or 1+ years of relevant experience Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement:

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée. / Note: As this posting is for future openings and will be used to fill multiple future positions with like job requirements, we invite both bilingual and French only speaking candidates to apply. As individual positions are identified to be filled, a language needs assessment will be conducted at that time to determine whether that position will require knowledge of a language other than French.

  • Customer Service Associate

    1 month ago

    Repentigny, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    At beBee Professionals, we are looking for a skilled Customer Service Associate to provide exceptional service to our customers in Repentigny. Key responsibilities include greeting and assisting customers, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of...

  • Customer Service Associate

    1 month ago

    Repentigny, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Associate - Food Counter to provide exceptional customer service and prepare food items to our customers' preferences.Key Responsibilities:Taking customer orders and preparing food items efficiently.Maintaining a clean and organized food counter and restocking supplies as needed.Handling cash and card payments accurately and...

  • Customer Service Specialist

    2 months ago

    Repentigny, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Repentigny, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...

  • General Merchandise Associate

    6 months ago

    Repentigny, Canada Walmart Canada Full time

    **Position Summary... **:Working as a General Merchandise Associate at Walmart Canada is a great way to develop your skills in the retail industry. A General Merchandise Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the general merchandise area, and assists with stocking and the sale...

  • Overnight Associate

    6 months ago

    Repentigny, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean environment. This Associate will function as part...

  • Hardgoods Associate

    6 months ago

    Repentigny, Canada Giant Tiger Full time

    **About this Opportunity** Recognized as an Employer of Choice, Giant Tiger’s retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and...

  • Retail Sales Associate

    1 month ago

    Repentigny, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job Summary:We are seeking a highly skilled and customer-focused Retail Sales Associate to join our team at beBee Professionals in Repentigny. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer...

  • Building Operations Associate

    1 month ago

    Repentigny, Quebec, Canada beBee Professionals Full time $30,000 - $40,000

    We are looking for a Building Operations Associate to join our team in Repentigny. As a Building Operations Associate, you will assist skilled tradespeople, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Assist carpenters, electricians, and other skilled workers on-site.Load and unload construction materials and...

  • Dining Experience Leader

    2 months ago

    Repentigny, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Restaurant Supervisor RoleWe are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional customer service at beBee Professionals in Repentigny, Canada.Key Responsibilities:Supervise restaurant staff to maintain high levels of customer satisfaction and a welcoming atmosphere.Assist in training and onboarding new...

  • Dining Experience Leader

    1 month ago

    Repentigny, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals is seeking a Dining Experience Leader to oversee the daily operations of our restaurant in Repentigny, Canada.Key Responsibilities:Supervise restaurant staff to ensure high levels of customer service and a welcoming atmosphere.Assist in training and onboarding new employees to ensure a smooth transition.Monitor food quality and...

  • Administrative Services Associate

    1 month ago

    Repentigny, Quebec, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly motivated and detail-oriented Administrative Services Associate to join our team at beBee Professionals in Repentigny. As an Administrative Services Associate, you will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide...

  • Internet Fulfilment Associate

    3 weeks ago

    Repentigny South, Canada RONA Full time

    Internet Fulfilment Associate Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within...

  • Facilities Maintenance Associate

    1 month ago

    Repentigny, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    As a Facilities Maintenance Associate, you will be responsible for maintaining a clean and safe environment for our employees and visitors. This includes performing cleaning duties, sanitizing surfaces, and reporting any maintenance issues or safety hazards.Responsibilities:Perform cleaning duties in various areas, including offices, restrooms, and common...

  • Internet Fulfilment Associate

    4 weeks ago

    Repentigny South, Canada RONA Full time

    Internet Fulfilment Associate LanguageEnglish Français (CA) Apply NowBy joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the...

  • Internet Fulfilment Associate

    1 week ago

    Repentigny South, Canada RONA Full time

    Internet Fulfilment AssociateLanguage EnglishFrançais (CA)Apply NowBy joining the RONA family, you’ll enjoy many benefits, such as:An inclusive and safe working environmentPromotion of work-life balanceExclusive employee discountsBenefits: insurance (certain conditions apply), annual salary review, etc.Opportunities for advancement within the...

  • Sales Associate

    2 months ago

    Repentigny South, Canada RONA Full time

    Sales Associate LanguageEnglish Français (CA) Apply NowBy joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer...

  • Customer Service Representative

    6 months ago

    Repentigny, Canada BMO Financial Group Full time

    319 rue Valmont bureau 1 Repentigny Quebec,J5Y 0Y5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    1 month ago

    Repentigny, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job Description:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at beBee Professionals in Repentigny. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key...

  • Customer Service Representative

    2 months ago

    Repentigny, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Repentigny. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...

  • Customer Service Ambassador

    2 months ago

    Repentigny, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative", "p": "At beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and...