Bilingual Customer Care Representative

3 weeks ago

Toronto, Canada Techtronic Industries Full time

What You Will Do

:

Inbound Calls: Answer incoming customer calls in a professional and courteous manner.

Customer Assistance: Provide information, assistance, and solutions to customer inquiries and issues.

Product Knowledge: Develop a comprehensive understanding of the company's products or services to effectively address customer queries.

Problem Resolution: Identify and resolve customer issues, escalating complex problems to higher support levels when necessary.

Communication Skills: Communicate clearly and effectively to ensure customers understand information and instructions.

Documentation: Maintain accurate and detailed records of customer interactions, including notes on issues and resolutions.

Quality Assurance: Adhere to quality standards in customer interactions to ensure a consistent and positive customer experience.

Upselling Opportunities: Identify opportunities to upsell or cross-sell additional products or services.

Adherence to Policies: Follow company policies and procedures, including compliance with customer service standards.

Team Collaboration: Collaborate with other team members and departments to address customer needs effectively.

What You Will Bring:

Previous experience in customer service or a related field is advantageous. Additional customer service training is a plus.

Bilingual in English and French is an asset.

High school diploma or equivalent.

Excellent verbal communication skills.

Patience and empathy in dealing with customer concerns.

Ability to navigate computer systems and use relevant software efficiently.

Problem-solving skills and a proactive attitude.

What You Will Get

Competitive Base Salary and Bonus Structure

Health Benefits Coverage, including Vision Care, Dental Care,

$500 yearly renewing Wellness Program,

Registered Retirement Savings Plan with Employer Matching Contributions

And much, much more

Location: 3381 Steeles Ave E Suite 400, Toronto, ON M2H 3S7

  • Bilingual Customer Care Representative

    4 weeks ago

    Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...

  • Bilingual Customer Care Representative

    1 month ago

    Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary POSITION TITLE: Bilingual Customer Care Rep REPORTS TO: CRM Manager LOCATION: Toronto Headquarters BAND LEVEL: 1 **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and...

  • Bilingual Inbound Sales Representative

    2 weeks ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...

  • Bilingual Customer Representative

    2 weeks ago

    Toronto, Canada Vault Credit Corporation Full time

    Salary: Who we areVault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Bilingual Customer Experience Representative

    7 days ago

    Toronto, Canada French Talent Resources Full time

    The *Bilingual Customer Support Representative* will be an English and French or Spanish speaking representative. This position is responsible for handling a high volume of incoming calls from Canadian and U.S. Accounts and Consumers. Incumbent is responsible for responding to product related question and setting up return authorizations for warranty and...

  • Bilingual Customer Service Representative

    5 days ago

    Toronto, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...

  • Bilingual Customer Service Representative

    5 days ago

    Toronto, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...

  • Bilingual Customer Service Representative

    1 week ago

    Toronto, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positio

  • Bilingual Customer Service Representative

    7 days ago

    toronto, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent position

  • Bilingual Customer Representative

    1 month ago

    Toronto, Canada Vault Credit Corporation Full time

    **Who we are** Vault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Bilingual Customer Representative

    1 month ago

    Toronto, Ontario, Canada Vault Credit Corporation Full time

    Salary: Who we areVault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Bilingual Customer Service Representatives

    4 days ago

    Toronto, Canada Adecco Canada Full time

    Bilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON. These are full-time, permanent positions that have required working hours on a weekly rotating shift basis 8am - 8pm Monday...

  • Bilingual Customer Service Representative

    4 days ago

    Toronto, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON. These are full-time, permanent positions that have required working hours on a weekly rotating shift basis 8am – 8pm Monday...

  • Bilingual Customer Service Representative

    4 days ago

    toronto, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...

  • Bilingual Customer Service Representative

    4 days ago

    toronto, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...

  • Bilingual Customer Service Representative

    5 days ago

    Toronto, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating...

  • Bilingual Customer Service Representatives

    5 days ago

    Toronto, Canada Adecco Canada Full time

    Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON. These are full-time, permanent positions that have required working hours on a weekly rotating shift basis 8am – 8pm Monday...

  • Bilingual Customer Service Representative

    5 days ago

    Toronto, ON, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...

  • Bilingual Customer Service Representative

    4 days ago

    Toronto, ON, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...

  • Bilingual Customer Care Representative

    1 month ago

    Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...