Client Service Representative
5 months ago
**The Company**:
WDDC is a dynamic company distributing products to Veterinarians across Western Canada since 1983.
**Overview**:
This position does not require the selling of product. WDDC’s primary goal is to provide education and support within veterinary hospitals & teaching institutions.
- Advise veterinary practices about services and benefits of being a member of Western Drug Distribution Center (WDDC).
- Develop new and maintain the existing relationships within veterinary hospitals, teaching institutions and provincial DVM/RVT associations located in the **province of Saskatchewan**.
- Plan efficient on-site clinic visits for over 200 active veterinary practices within the territory. This position will include highway travel and some overnight stays.
- Educate veterinary hospital staff on efficient and effective ways to manage their inventory and electronic order fulfillment practices.
- Create strategies for clinics to promote their practices and gain advantages from our complementary tools and programs.
- Prepare presentations to promote our services and programs including electronic ordering, ecommerce tools and website training.
- Participate in veterinary and RVT conferences, or in house training within the province of Saskatchewan.
- Have a solid understanding of veterinary clinic practice management systems such as Cornerstone, Avimark, Impromed, Evet, NEO and EzyVet.
- Be proficient in using virtual meeting platforms to conduct educational sessions within the territory.
- Work closely with internal departments within WDDC head office as well as with the other external Client Services representatives.
- Review sales reports and take initiative to investigate opportunities where required.
- Be responsive to member inquiries by providing timely and proficient assistance.
- Effective problem solver with strong communication skills.
**Qualifications**:
- Previous experience in the veterinary industry with knowledge about the inner workings of a veterinary practice. Preferably experience with making personal visits to veterinary clinics.
- Related College Diploma or technical institute designation within the industry, is a definite asset.
- Strong organizational skills, detail oriented with the ability to multi-task.
- Excellent communication skills (both oral and written) being especially competent in detailing out the clinic visits for management review.
- Outstanding customer service skills with the ability to identify and prioritize the most critical requests.
- Valid driver’s license and reliable transportation.
**Job Type**:Full-time salary position
**Schedule**:
Typically, Monday through Friday, with occasional extended days or overnight stays involving travel, along with intermittent attendance at conferences that may occur during evenings or weekends.
**Experience**:
- Outside sales experience: 3 -4 years (preferred)
- Previous veterinary hospital experience (RVT Preferred)
- Salary based on experience and industry knowledge
**Benefits**:
- Extended health care & Health spending
- RRSP matching
- Gas Card
- Internet and phone expensed
- Company events
- Discounted or complementary food
- Paid time off
- RRSP matching
- Product discount
- Remote work: Both home based and mobile
Please send resumes directly to Lynn Levins, Director of Client Services at WDDC
Schedule:
- Monday to Friday
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- Veterinary: 2 years (preferred)
Work Location: In person
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