Dispatcher
Found in: Talent CA C2 - 2 weeks ago
Dispatcher
Location: Fort McMurray, AB
Diversified Transportation in Fort McMurray is currently hiring a Dispatcher to oversee operator assignments and dispatching for their fleet units and routes.
Work Shift: 7-on and 7-off shift; 10 hour days (split shift)
Position Overview:
Manage the daily dispatching of operators to fleet units Monitor and immediately respond to route, fleet and operator issues making sure service delivery requirements are met; and advising on company safety policies and procedures Process and transmit information and instruction to co-ordinate the activities of operators, supervisors, and fleet units using a variety of computer-aided communications and dispatching equipment Monitor phones and assist Base Controllers with providing information to customers/passengers and other DTL employees Work independently to expediently resolve customer and passenger issues Assign units as required Any other duties as directed as assigned by the Duty Manager, or their designateYears of Experience:
2 years of dispatch experience 2 years experience in the transportation industry 2 years experience in a customer service roleQualifications & Skills Required:
General knowledge of Fort McMurray streets and neighborhoods Excellent oral and written communication skills and be good in dealing with people in general Proficient computer skills including the use of MSOffice and software applications Must possess strong organizational skills including time management, multitasking and remaining calm in a hectic work environment including managing a high volume of daily emails, phone calls, and enquiries Must have ability to problem solve in a hectic work environment and display a high level of decisiveness Experience working in a culturally diverse environment is considered an asset Must be able to obtain a clear DNA, PDA and Background Check as required-
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