Senior UX Designer

3 weeks ago

Toronto, Canada GTT, LLC Full time
Senior UX Designer
  • Contract Duration 6+ Months

Overview & Responsibilities:
Digital Dealer Registration (DDR) is automating the vehicle and ownership registration process to improve dealership margins and reduce time spent by citizens and businesses in dealing with vehicle transactions.
  • Senior UX Designer creates effective, user-friendly, and visually appealing interfaces.
  • Design the overall functionality of the product in order to ensure a great user experience, and iterate upon it in accordance with user testing.
  • Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
  • Take a user-centered design approach and rapidly test and iterate the designs.
  • Conceive and conduct user research, interviews, and surveys, and translate them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes

Must-Have Experience Doing the Following
  • Senior UX Designer acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage, and thereafter leading key service design activities such as:
    • User needs mapping
    • User research (exploratory and evaluative)
    • Stakeholder mapping
    • Personas
    • Journey mapping
    • Collaborative design
    • Prototyping
    • Service blueprint
  • Review service design aspects post-implementation to assess the performance of new processes and practices;
  • Participates in project and advisory committees to provide service design advice and expertise, reports and recommendations, and to co-ordinate testing, implementation, and post-implementation review planning
  • Manages multi-disciplinary service design project teams through all phases of complete projects, including agreeing on scope and deliverables, developing the project charter, planning, resourcing, prioritizing, scheduling, monitoring, problem-solving, guiding staff, and reporting with recommendations.

Evaluation Criteria:

Service Design – 50%

  • Leads and co-ordinates concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes and methods in the context of existing and anticipated business needs and best practices
  • Acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage, and thereafter leading on key service design activities such as: (must have)
    • User needs mapping
    • User research (exploratory and evaluative)
    • Stakeholder mapping
    • Personas
    • Journey mapping
    • Collaborative design
    • Prototyping
    • Service blueprint
  • Senior UX Designer plans, leads, and co-ordinates the design, development, prototype testing, and implementation of new solutions for service delivery
  • Reviews service design aspects post-implementation to assess the performance of new processes and practices; (must have)
  • Develops process improvement objectives, critical success factors, key performance indicators, and measurement and target metrics to facilitate continuous improvement
  • Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions, and by facilitating change management and business reengineering processes
  • Leads the design, development, and deployment of tools, methods, processes, and standards to ensure the integrity and validity of the service design function and outcomes
  • Researches and analyzes the integrated service requirements of government, partner ministries, and customers, and takes into account a user-centered perspective on service delivery
  • Develops and recommends strategies to meet integrated service delivery objectives; ensures documentation of business processes, methods, practices, and associated tools is current and complete
  • Facilitate change management with service providers and client ministries to add new products and services across all service delivery channels including digital service delivery systems
  • Participates in business planning activities including the development of Management Board submissions in support of service improvements, and operational strategies, coordinates service design engagement processes


Expertise – 20%

  • Provides service design expertise to service owners, managers, clients users, and others, including making presentations and recommendations to the relevant ADM as the senior responsible officer for the service in question
  • Participates in the evaluation and selection of external vendors; prepares statements of work, Request for Proposal (RFPs), and other documentation
  • Participates in project and advisory committees to provide service design advice and expertise, reports and recommendations, and to co-ordinate testing, implementation, and post-implementation review planning (must have)
  • Researches trends, developments, and best practices in service design in order to ensure service design projects reflect and introduce optimal processes, practices, methods, tools, and performance indicators
  • Leads, develops, and participates in knowledge-sharing initiatives to the ADM level to raise awareness and acceptance of service improvements, benefits, and understanding of potential risks incurred by inconsistencies and failure to improve


Stakeholder Relations -20%

  • Initiates partnerships and leads/participates in enterprise-wide projects with other ministries, jurisdictions, or the broader public sector having impacts on ministry and corporate program delivery
  • Develops internal and external stakeholder relationships to partner on key business processes, practices, standards, and methods.
  • Consults with clients on general service processes, practices, and methods, and agree on project deliverables
  • Consults with vendors, consultants, and peers in the community and in other jurisdictions to address service design trends, developments, and issues


Team Leadership/Guidance – 10%

  • Manages multi-disciplinary service design project teams through all phases of complete projects, including agreeing on scope and deliverables, developing the project charter, planning, resourcing, prioritizing, scheduling, monitoring, problem-solving, guiding staff, and reporting with recommendations. (must have)

Note:
  • Hybrid role- 3-days per week onsite required

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