Food & Beverage Server - Chateau Nova - Peace River

2 weeks ago

Peace River, Canada Nova Hotels Full time

PRIMARY FUNCTIONS

Reporting to the F&B Manager, the Server will provide genuine hospitality to our guests by delivering quality food and beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE. This position includes days, evenings, weekends and holidays.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

The specific responsibilities of the F&B Server will vary depending on the needs of the properties. Specific responsibilities may include but are not limited to the following areas:

  • Liaise with sales department to ensure clients’ needs are met in conjunction with guest rooms
  • To finalize the details of upcoming events that have been assigned by the Senior Catering manager and in accordance with established departmental policies and guidelines
  • To ensure the timely delivery of all Banquet event orders generated by the catering team are distributed to the appropriate departments
  • To perform telemarketing of existing and new clients to maximize use of all banquet rooms and enhance revenues of the department
  • To check banquet event rooms in advance of functions to ensure departmental standards are being followed
  • To meet with clients prior to events to review arrangements, oversee events as required
  • To report weekly catering sales activities to the General & F & B Managers and F&B Departments
  • To perform inspection of a meeting rooms with the Banquet Captain to report any defects/repairs needed to the maintenance department
  • To maintain effective communications with other hotel departments to relate clients’ needs/requirements
  • To conduct site inspections for prospective clients
  • To plan and create menus for special events
  • To attend post-convention meetings with the General Manager, F & B Manager and Banquet Captain
  • To hold daily meetings with representatives of the Kitchen, Banquet, to review upcoming events, confirm guarantees, special meals
  • To assist the Banquet Manager in supervision of events when required
  • To checks quality and delivery of catering services

 

CORE COMPETENCIES:

  • Leadership Abilities
  • Customer-Focused
  • Results Oriented
  • Excellent Food & Beverage Knowledge

 

JOB SPECIFICATIONS AND SKILLS:

Interpersonal Skills: Maintains confidentiality; actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under pressure or stressful situations.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness.

Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics: Treats people with respect; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules other people and their tasks; Develops realistic action plans.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security: Observes safety and security procedures and policies; Reports potentially unsafe conditions; Uses equipment and materials properly. Must be able to provide a security/criminal clearance from local authorities.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation: Generates suggestions for improving work.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.

PHYSICAL DEMANDS

  • Typically standing, walking, bending, crouching or stooping; lifting 5-25 lbs,
  • Able to handle a stressful, ever-changing work environment
  • Ability to work flexible and lengthy periods based on business volumes
  • Walking and standing for long periods of time

WORK ENVIRONMENT

The work environment is a setting, which has the following conditions: low noise environment; high traffic area for internally and external guests, exposure to office equipment such as photocopier, fax and telephone, potential exposure to theft and/or belligerent guests.

Nova Perks:

In addition to competitive wages, we offer:

  • Meal program
  • Staff rates at any of our locations throughout NWT, Saskatchewan, and Alberta.
  • Friends & Family Rates at any of our locations 
  • Extended Health Benefits for full time employees 
  • Employee Discounts at the F&B Outlets 

About us

  • Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family. 

We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.

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