Food and Beverage Supervisor

5 months ago

Peace River, Canada Nova Hotels Full time

The Food & Beverage Supervisor is responsible for overseeing the F&B operations. The duties include ordering inventory, inventory controls budgeting, and cash handling, provide direct guest, staff and management interface with regards to the Restaurant/Lounge and Banquets operations. The Supervisor is responsible to work directly with the Associates using a hands-on approach of management. The Supervisor is required to maintain a flexible schedule and be available to work shift work including evenings, weekends and holidays and provide leadership in service and innovation while providing a working environment that fosters career growth and development for our team members.

**DUTIES AND RESPONSIBILITIES**
- Using a "hands-on" approach, supervises Associates in their duties **.**:

- Trains and coaches the associates on all service standards and ensures 100% compliance
- Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
- Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff
- Coaches and trains the associates on the hotel standards/key deliverables and approved methods of service and cleanliness.
- Ensures customer concerns are addressed in a timely and professional manner
- Access and input information into POS.
- Responsible for the smooth day to day operations of the outlets
- Conducts daily pre-shift walk through of all outlets and buffet area. Notes any deficiencies and follows up with General Manager, maintenance and/or kitchen as required.
- Conducts pre-shift meetings with associates and assigns break times throughout the shift.
- Ensures cleanliness of all outlet areas and holds associates accountable to the assigned daily task lists. Signs off daily lists upon completion.
- Communicates buffet menu, specials, promotions, etc. to associates.
- Interacts daily with guests during the peak periods to ensure their satisfaction within the outlet.
- Deals with customer concerns and listens to their feedback to improve service.
- Advises kitchen of food quality/presentation concerns.
- Avoids overtime when possible by effective shift management.
- Encourages up-selling of all products through coaching and sets up daily up-sell targets
- Executes promotions and up-selling strategies with F&B team.
- Conducts inventories for liquor & supplies; maintains optimum stock levels to meet demands.
- Ensures all associates comply with the hotel uniform and grooming standards.
- Provides feedback Manager on associate performance and makes recommendations for progressive discipline as required, to ensure associate concerns are dealt with in a timely and immediate fashion.
- Document any discrepancies or violations of Nova Standards and Policies
- Understands and follows the Health & Safety policies and security requirements.
- Ensure maintenance of safety and sanitation standards and policies.
- Assist with ongoing promotions and events
- Assists with training new team members by CLEARLY outlining expectations & effective training with our Nova Standards.
- Ensures regular training is conducted with associates for new promotions, menus, etc.
- Interviews for new team members.
- Ensures ALL team members are trained on fire safety plan and the procedures within.
- Assists in the execution of sales and marketing initiatives.

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