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Investigations Team Lead

4 months ago

Edmonton, Canada Xpera Full time

Company:

Xpera Attênuation Des Risques Et EnquêtesInvestigations Team Lead - Full Time (Edmonton, Alberta, Canada)

Reporting to the Investigations Manager, this position will be responsible for conducting thorough and detailed covert surveillance investigations both by vehicle and/or on foot, as well as lead a team of surveillance investigators through guidance, mentorship, and support.

The Investigations Team Lead must share a passion for investigations and display an unwavering commitment to excellence. He/she must also possess a professional demeanor characterized by
integrity, good character, and mutual respect.

Job Responsibilities:

Conduct investigations in a manner that makes strategic sense and that are coordinated with the client’s intent, seeking guidance from management as required Conduct assignments in a proper investigative sequence including pre-operation planning, assignment, assessment, evidence collection, and reporting Obtain professional quality video and photographic documentation of subjects Produce accurate and detailed notes and reports in accordance with Xpera’s protocols and practices Ensure compliance with defined procedures, practices, and standards as set out by Xpera, as well as follow Provincial and Federal legislation. Obtain information or intelligence in a legal, ethical, and confidential manner as required Attend court or legal proceedings as required Attend staff meetings and training as required Maintain vehicle and equipment in good working condition, suitable to work and functions Act in a consultative and advisory capacity to train, coach, monitor, and mentor Investigators; provide meaningful feedback for the purposes of growth and development Schedule and assign surveillance assignments to the appropriate Investigator on your team, based on need Closely monitor the investigative progress of your team’s assignments and, in coordination with the investigator assigned to the file, make strategic changes where necessary Closely monitor your team’s assignment timelines and trial fees to ensure assignments are completed on time and within budget In concert with the investigator assigned to the file, update clients on surveillance progress and provide information which may assist in determining the best course of action in moving forward Respond to client requests with a quick, flexible, and operational approach that is based on sound strategy, and coordinated with Xpera’s policies and procedures Other duties as required

Qualifications & Education:

Hold a valid Private Investigator License within Alberta Strong command of the English language (written and oral) is essential to success in this role Professional/Technical Certification or Licenses Proficiency working with Microsoft Word, Excel, Outlook Advanced report writing abilities Reliable and suitable vehicle currently insured for commercial purposes and a clean driving record Experience managing a team or providing training and mentorship to others Preference will be given to those with a minimum of 2 years’ experience in field surveillance investigations Previous experience working in a client focused environment Knowledge of all levels of the Canadian court system, criminal and civil code in Canada, insurance law, and privacy legislation is an asset Post-secondary education in a relevant field, such as criminology, or former law enforcement experience is an asset.

Competencies Required to Succeed:

Enthusiastic and positive, self-starter and quick learner, and creative problem solver Thorough, detail-oriented, organized, analytical, and a systematic thinker Ability to collect nd disseminate available information as well as break down complex issues into manageable components in a timely manner for the purpose of addressing specific requirements from our clients Possesses patience and persistence, ensuring quality services to our customers while managing conflicting demands from various divisions and managers; adjusts quickly to changing priorities and conditions Has the capacity to provide accurate information and creative solutions for customers while taking ownership of decisions Ability to work both independently and collaboratively with others to achieve goals Is prepared to work under pressure and meet demanding timelines; ability to multi-task while maintaining focus on the task at hand Has the flexibility to work irregular hours and days – evening, weekend, and holiday work will be required All prospective employees must pass a background check

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.