Customer Care Associate

Found in: Talent CA C2 - 1 week ago

Newmarket, Canada The Regional Municipality of York Full time

CUSTOMER CARE ASSOCIATE 
This is a continuous posting based on operational need and will be used to create an eligibility list to fill upcoming opportunities within the next twelve months. The number of positions to be filled has not been identified at this time. The positions are casual and temporary. 

SALARY 
$ per hour 
This position is a unionized roles with York Region CUPE Local 905

WHAT WE OFFER  

DEFINED BENEFIT PENSIONS PROGRAM - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. 
DISCOUNTS AND INCENTIVES - Enjoy corporate discounts from a variety of local businesses, such as, gyms and fitness studios, Canada’s Wonderland, Telus or Rogers phone plans and the Personal or Cooperators insurance. Don’t forget to take advantage of our Apple Employee Purchasing program
EMPLOYER OF CHOICE - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
BENEFITS AND WELLNESS - A healthcare spending account of $1,800. Access to 24/7 Employee and Family Assistance Program (EFAP). For Casual roles: 4% and 10% in lieu of vacation and benefits on all paid hours.
INCLUSIVE AND DIVERSE WORKPLACE - Creating an environment which recognizes and celebrates all dimensions of diversity and inclusion.

ABOUT THE ROLE
This position is responsible for representing York Region as a Customer Ambassador by embodying the customer experience strategy in delivering an exceptional in-person experience at various locations; professionally and positively acting as a primary point of personal contact for those seeking information about York Region programs and services; providing referrals to non-Regional services; responding to requests and resolving questions and complaints, program registration, accessing databases to reference or update customer information; with the goal of responding to the customer at the first point of contact; and tracking and documenting interactions in systems including but not limited to the Customer Relationship Management (CRM) system.

QUALIFICATIONS
• Successful completion of a Community College Diploma in Customer Service Communications, Human Services or related field or approved equivalent combination of education and experience. 

• Demonstrated experience in electronic applications such as a Customer Relationship Management (CRM) system, Social Assistance Management System (SAMS), YARDI.
• Strong multi-tasking and decision making skills, the ability to work independently as well as a member of a team and demonstrated ability to think critically, analyze and evaluate data for planning purposes. 
• Excellent interpersonal, mediation, investigative, problem solving, presentation, leadership and team building skills.
• Solid analytical, research, planning, written and verbal communication including public speaking.
• Satisfactory Police Criminal Background Check.

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