Parts Associate

2 weeks ago

Newmarket, Canada GINCOR Werx Full time

**Parts Associate
- *Newmarket Location**

**About Us**

Gincor Werx is an industry leader in high-quality vocational vehicles including dump vehicles, snow plows, trailers, and various other equipment. Gincor has been ranked as One of Canada’s Fastest Growing Companies for five consecutive years with GROWTH 500 and is certified as a one of Canada's Best Manufacturing Companies to work for by Great Place to Work GPTW Canada. With four decades of success in Central Canada, we offer incredible opportunities for professional advancement and growth.

**DUTIES & RESPONSIBILITIES**:

- Provide correct parts to mechanics for shop work orders
- Keep service parts stock area in order
- Sourcing parts from aftermarket vendors
- Respond to customer inquiries for parts sales
- Drive sales growth by cross-selling, add on sales and exceptional customer service.
- Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed.
- Document customer quality issues as they arise and work with the team to resolve issues in a cost effective and expeditious manner.
- Utilize company information systems to process orders timely and accurately
- Provide administrative support to the Service and Warranty Manager
- Work together with Inventory management to maintain proper Service Department stock levels
- Enter outsourced parts onto Service work orders and issue Purchase Orders to Vendors
- Process internal Laser cut part orders issued from other Gincor Werx companies
- Other duties as assigned by the manager.

**REQUIRED EXPERIENCE, KNOWLEDGE & SKILLS**:

- 1-3 years parts experience.
- Willingness to learn and become knowledgeable with our products and services.
- A great mix of technical skills, customer management and an ability to close the sale.
- Experience troubleshooting mechanical systems a plus.
- Excellent attention to detail, strong work ethic and great attitude.
- Experience working with high volumes of product.
- Ability to work independently with an ability to multi-task and prioritize.
- Excellent verbal and written communication skills.
- Adept at working with urgency and deadlines.
- Follow-up skills.
- Strong analytical skills.

If you are looking for a rewarding, challenging and fun career, are results driven, motivated and anxious to become part of a dynamic team then Gincor is looking for you

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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