Current jobs related to Supervisor& Group Customer Service - Halifax Regional Municipality - SP Data Digital

  • Cashier Supervisor

    3 weeks ago

    Halifax, Canada AMP Guardian Full time

    **Job Summary** We are hiring a part time supervisor at our Rockingham Guardian location on Farnham Gate Road in Halifax. This position includes a variety of shifts including days, evenings and weekends. - **This position will be compensated based on experience**_ **Responsibilities** - Supervisor role - Operating the cash point of sale system to complete...

  • Stress Analysis Supervisor

    2 months ago

    Halifax Regional Municipality, Canada IMP Group Full time

    Stress Analysis Supervisor Requisition ID: 1623  Why Choose IMP Aerospace & Defence:IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our...

  • Stress Analysis Supervisor

    2 months ago

    Halifax Regional Municipality, Canada IMP Group Full time

    Requisition ID: 1623  Why Choose IMP Aerospace & Defence: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our ever-growing team. IMP...

  • CSH Aircraft Technical Supervisor

    2 weeks ago

    Halifax Regional Municipality, Canada IMP Group Full time

    CSH Aircraft Technical Supervisor Requisition ID: 1687  Why Choose IMP Aerospace & Defence:IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part...

  • Csr - Customer Service Representative

    3 months ago

    Halifax, Canada Keizer's Group Full time

    Keizer's Group is hiring a Full Time Customer Service Representative. Responsibilities include: - Responsible for the daily contact with all visitors including customers, prospective customers, insurance adjusters, vendors and others entering the office area - Promptly and courteously answer the telephone - Collects data using the Customer Information...

  • Customer Service Supervisor

    2 days ago

    Halifax, Nova Scotia, Canada Lawtons Drugs Full time

    Customer Service Supervisor Job DescriptionThe Customer Service Supervisor is responsible for ensuring that customers receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all Customer Service Associates within the store while coaching and training...

  • Customer Service Supervisor

    2 days ago

    Halifax, Nova Scotia, Canada Lawtons Drugs Full time

    Customer Service Supervisor Job DescriptionThe Customer Service Supervisor is responsible for ensuring that customers receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all Customer Service Associates within the store while coaching and training...

  • Customer Service Supervisor

    1 week ago

    Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at 4 J Logistics Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure...

  • Customer Service Supervisor

    1 week ago

    Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at 4 J Logistics Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure...

  • Site Supervisor

    1 month ago

    Halifax Regional Municipality, Canada Paladin Security Full time

    Site SupervisorThis position is located at the Nova Scotia Hospital & Dartmouth General. The Site Supervisor is responsible for the direct supervision and monitoring of all security related duties for the Site of which they are in charge of.  They are to ensure that all security operations are adhered to, and that policies and procedures of both the client...

  • Site Supervisor.

    2 months ago

    Halifax Regional Municipality, Canada Paladin Security Full time

    Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE ! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and...

  • CSH Aircraft Technical Supervisor

    3 weeks ago

    Halifax Regional Municipality, Canada IMP Group Full time

    Requisition ID: 1687  Why Choose IMP Aerospace & Defence: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our ever-growing team. IMP...

  • Customer Service Supervisor

    6 days ago

    Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at 4 J Logistics Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure...

  • Customer Service Supervisor

    6 days ago

    Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at 4 J Logistics Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure...

  • Customer Service Supervisor

    4 days ago

    Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at 4 J Logistics Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, ensuring that they provide exceptional service to our...

  • Customer Service Supervisor

    5 days ago

    Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at 4 J Logistics Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, ensuring that they provide exceptional service to our...

  • Customer Service Supervisor

    7 days ago

    Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at 4 J Logistics Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for overseeing the daily operations of our customer service team, ensuring that all customer inquiries are handled...

  • Customer Service Supervisor

    7 days ago

    Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at 4 J Logistics Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for overseeing the daily operations of our customer service team, ensuring that all customer inquiries are handled...

  • CMLU Production Supervisor

    4 months ago

    Halifax Regional Municipality, Canada IMP Group Full time

    CMLU Production Supervisor Requisition ID: 1547  Why Choose IMP Aerospace & Defence:IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our...

  • Customer Service Representative/receptionist

    4 months ago

    Halifax, Canada Keizer's Group Full time

    Keizer's Group is hiring a Full Time Receptionist. Responsibilities include: - Responsible for the daily contact with all visitors including customers, prospective customers, insurance adjusters, vendors and others entering the office area - Promptly and courteously answer the telephone - Collects data using the Customer Information Form - Book...

Supervisor& Group Customer Service

4 months ago

Halifax Regional Municipality, Canada SP Data Digital Full time

We are looking to hire a Group Customer Service Supervisor to join Empire Life’s Group Operations team.  The successful applicant will be a leader of people, managing a team of call center customer service agents.  

 

What will you do? 

  • Coach, engage and motivate team members; identify employee training and development needs 
  • Maintain a positive team culture and environment  
  • Participate in the hiring and employment processes for team members; set employee goals and objectives and manage employee performance    
  • Supervise the day-to-day operation of the business unit 
  • Demonstrate leadership by planning, organizing, leading and monitoring operations and performance so that established key performance indicators, service and quality targets are met and exceeded   
  • Develop and maintain an understanding of the business, including distribution channels, general business lines, and associated impacts and priorities   
  • Operate as key contact for the business unit, provide technical expertise to employees and customers regarding processes 
  • Develop and maintain standard operating procedures and establish service standards; review procedures for improvements and efficiencies   
  • Monitor noise, questions, feedback and challenges from staff, members and administrators to highlight efficient solutions 
  • Act as the second level for problem escalation; provide operational and functional guidance and recommend solutions or corrective measures to be taken   
  • Develop and demonstrate positive communications with other departments and customers   
  • Prepare and analyze reports for management   
  • Act as project lead as required   
  • Assists in the preparation of the unit budget and manages expenses within budgetary parameters   
  • Identify high-performing employees for potential eligibility for project work and cross-training opportunities 
  • Support employees through change and addition of digital assets and/or systems 

 

What is in it for you? 

  • Competitive salary with annual pay increases  
  • Annual bonus program, which recognizes both strong company performance and individual contributions  
  • A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account  
  • Equipment provided 
  • Flexible work arrangements and an annual allotment of personal health days.  
  • Four weeks annual vacation from the hire date   
  • A defined contribution pension plan with generous employer-matching  
  • Top-up programs for parental leave and compassionate leave  
  • Employer-sponsored wellness and recognition programs  
  • A cash employee referral program  
  • Impactful work - get to work on meaningful projects that positively impact our customers, company, and society.  
  • Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. 

 

What makes you a good fit? 

  • Supervisory experience 
  • 5+ years of work experience   
  • Completion of a community college diploma in a related discipline 
  • Working towards business-related designation(s)
  • Bilingualism (English/French) is an asset   
  • Well-developed team-building, coaching and/or mentoring skills   
  • Well-developed conflict resolution skills   
  • Ability to think logically, analyze and/or solve problems   
  • Ability to organize/schedule both people and information   
  • Ability to develop and maintain effective working relationships   
  • Tact, diplomacy and the ability to handle confidential information 
  • Must reside in and legally be able to work in Canada