Program Assistant

6 months ago

Surrey, Canada Phoenix Society Full time

Job Summary

TheProgram Assistant supports the daily operations of Phoenix Centre and ensuresthat operational quality and licensing standards are always maintained. Worksto ensure a safe, well maintained, and healthy environment.

OrganizationalStatus

The Phoenix Society is a multi-service agency located in the LowerMainland of British Columbia dedicated to providing accessible services andopportunities to people who face barriers related to addiction, mental health,housing, education, criminal justice involvement and/or employment.

Work Performed

Client Services

Monitor and assess residentbehaviours and client movement in and out of the building Monitor curfews of residentsreturning to the Centre and Supportive Housing Programs Observe and accurately documentresident behaviour utilizing concrete, factual descriptions Report behaviours to supervisorystaff that poses a risk to the resident, other residents, staff and/or thecommunity Engage with residents and ensuresafety and expectations of the program agreement are being met Support the preparation,implementation, and follow-up of all programming Act as a positive role modelfor all residents. Promote effective social and interpersonal skills throughtasks of healthy daily living and social activities Contribute to maintaining atherapeutic environment to encourage awareness of inter-dependence of communitymembers, and the value of responsible concern for self and others Required to debrief withincoming shifts to ensure detailed transfer of information (e.g. concerns) Support a safe, well maintainedand healthy building environment Complete regular rounds offacility as scheduled throughout shifts Other related duties as assigned

Qualifications

Post-secondary diploma (e.g.,2 to 3 years) Preference given to those with a degree in a relevant disciplinesuch as addiction treatment, or equivalent 1 to 3 years of experience workingwith marginalized populations, substance use services, mental health,corrections, etc., or equivalent Satisfactorycompletion of a criminal records check with vulnerable sector screening isrequired Satisfactory completion of Tuberculosis Screening form is required Satisfactorycompletion of Employee Immunization Record form is required First Aid 1 and Current CPRcertificate is required

Skills &Knowledge

Knowledge of Windows,Microsoft Word, Excel, and database management systems Knowledge of and ability tooperate standard office equipment, including: telephone system, fax machine,photocopier, printer, and computerized building security monitoring system High level of integrity anddependability with a strong sense of urgency and results-orientation Strong problem solving,analytical, and creative skills with the ability to exercise sound judgementand make decisions based on accurate and timely analysis Strong interpersonal skillsand ability to communicate effectively Demonstrated commitment tothe social sector with a passion for the organization’s mission is essential

Competencies

Approach to Work

Demonstrates initiative,flexibility, adaptability and resourcefulness Actively seeks and incorporatesfeedback to inform continuous self-improvement Sets goals, creates and implementsaction plans, monitors progress, and evaluates results Adeptly manages competing tasksand uses time efficiently and effectively

Job Knowledge & Quality ofWork

High degreeof relevant and current job knowledge and skill Consistentlyproduces accurate, thorough, high-quality work in a timely manner Buildsand promotes a culture of health and safety in the workplace Implementsand enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Modelsindependent thinking and creativity Demonstrateseffective problem-solving skills Makesclear, consistent, transparent and timely decisions after contemplating variousavailable courses of action Exercisessound judgment in the best interests of the organization

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