Documentation Clerk

4 weeks ago

Vancouver, Canada BC Housing Full time

POSITION SUMMARY

Reporting to the assigned supervisor, the Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders, and accounts payable invoices. He/She/They performs property portfolio and property maintenance support functions, provides direct face-to-face and telephone-based customer service to visitors and clients, maintains various databases and current tenant files, and provides general operational support.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

Secondary school graduation plus completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution. Sound clerical experience in related office administration, including contact with diverse members of the public. Or an equivalent combination of education, training, and experience suitable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES:

Sound practical knowledge of the rules, practices, and procedures of office and program administration. Sound practical knowledge of Microsoft Office Suite including Word and Excel. Some knowledge of accounting. Good verbal and written communication skills. Good keyboarding skills with a minimum of 50 wpm keyboard speed. Excellent interpersonal skills, with good conflict resolution skills. Ability to interpret and understand financial documents received from tenants. Ability to demonstrate patience and tolerance and exercise tact, diplomacy, and good judgement when dealing with a variety of clients, including those of diverse cultural, educational, and socio-economic backgrounds and those with difficult behavioural issues. Ability to prioritize, multi-task, and process a large volume of work in a fast-paced environment with a high degree of accuracy while meeting prescribed deadlines. Ability and interest in taking initiative, being flexible, adapting to change and contributing in a team environment. Ability to assess and respond quickly and effectively to an incident and/or crisis.

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