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Warehouse & Returns Admin (A24)
4 months ago
What you will be doing:
Identify, label and file daily returns data in EOD report (End-Of-Day). Daily morning walk with related departments (sales) to define the disposition of product ( to be sold in clearance, to be returned to supplier, to be repaired, etc). Move the returned product to the designated disposition area. Submit returns in suppliers’ portals to get RA’s (RA-Return Approval) as per their policies, weekly follow ups for unresolved cases are necessary. Work with Reverse Logistics Team in Annacis about RAs approval and coordinate shipping to suppliers, make sure packaging/wrapping is adequate. Maintain records appropriately (scan and physical per case, including shipping docs). Bi-weekly cycle counting of returns inventory to reduce financial impact. Maintain a clean and organized work environment, ensuring that workspaces, equipment, and common areas are kept tidy and free from clutter. Receive and print Customer/Installer pickup paperwork. Pick and stage products to be picked up in the designated area. Obtain Customers/Suppliers signatures at pickup and scan paperwork back to Admin Area. Perform all other warehouse duties as assigned ( cycle counting, sanitation)
What you bring:
Proficient in the Microsoft Office programs. Intermediate Excel skills and/or other data and analytic tools. Superior customer service and relationship management skills. Able to prioritize work activities effectively. Ability to quickly learn new systems and processes. Excellent organizational skills and attention to detail. Good communication skills in English (both written and verbal). Open mind attitude and willing to continuously learn. You must be legally eligible to work in Canada with a minimum of a valid work permit.
Bonus point if you have…
Admin experience Warehouse experience, wrapping, tagging, and dollying items. Forklift use certification. Experience with ERP systems and Zendesk would be an asset.
We hope you are passionate about…
Actively facilitating change and improvement within the department Working with others to achieve individual and shared team goals Working through tight deadlines while change is a constant
Work environment
Dynamic and fast-paced environment Schedule subject to minor changes with appropriate notice. No travel required.
Why Join Trail?
Paid time off Generous employee discounts Employee Recognition Program Extended health care and dental coverage Gym membership discount Professional Development Programs Career Progression Company events $ - $ an hourWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?