Strategic Business Advisor
3 weeks ago
As passionate about our people as we are about our mission.
What We’re All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Strategic Business Advisor to work with our clients on various projects providing consultative solutions to a wide variety of business problems as well as best practice approaches to better use the Q2 application through both remote and on-site consultative engagements. Reporting to the Strategic Advisory Services management team, this individual will operate as aQ2’s subject matter expertise in application integration through best practice execution.
RESPONSIBILITIES:
Work with clients to understand their relationship with their community and customers, strategic goals and end user business needs. Then create plans to solve various business problems for both the FI and end users with solutions centered on the digital banking channels. Communicate externally with FI contacts of all levels to provide a sense of consultative guidance for and stewardship of Q2 solutions to their business problems. Work internally with Marketing, Product, Security, Sales, Implementations and Development as necessary to understand operational and functional boundaries for the product to set proper expectations externally. Act as key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful engagement. Mentor and train other Implementation resources in areas of product expertise, client communication and process improvement. Take ownership of the team’s business results by developing and maintaining the metrics that govern Advisory success Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Occasional training of both Advisory and non-advisory resourcesEXPERIENCE AND KNOWLEDGE:
4+ years with previous work experience in a similar consultative role or operational role in the banking/credit union space – Business Analyst, Project Management, Technical Business Consultant, etc. Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience. Preferred 2 years of experience working for Q2 in related roles High commitment to client satisfaction Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management Remains calm, diplomatic and cooperative under stressful conditions Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines Ability to convey concepts and training in both individual and group settings Excellent people and teamwork skills including the setting of priorities and following-up Familiarity with enterprise software deployment architecture and methodologies Strong knowledge of effective business requirements practices and support methodologies Project management experience a plus Passion for improving processes and recognizing new business development opportunities Ability to travel 25% of the timeHealth & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our . Q2 supports dozens of wide-reaching organizations, such as the , and , promoting diversity and success in leadership and technology. Other deserving beneficiaries include helping LGBTQ communities, , and , a group helping veterans rebuild their lives with specially adapted homes.
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