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ERP Support Analyst

2 months ago

Montreal, Canada High Cliff Partners Inc. Full time

Our Quebec based client is seeking a ERP Support Analyst - Procurement to join their organization immediately. This will be a remote work setting.

  • The ideal candidate will be a key participant in optimizing the continuous improvement and rollout of SAP by working closely with business analysts in the preparation and maintenance of training guides, procedures, and instructions. 
  • Provide day-to-day support needed to assist super-users and end-users with our SAP system (specifically on MM & VIM). 
  • Ability to analyze, understand, resolve, or work towards mitigation of problem and issues, as well as work towards solution ideas to all levels. 
  • Ability to deep dive SAP to expose the facts for root cause analysis and be able to clearly present findings or recommendations to peers/management and project team. 
  • Handle incoming support issues via a ticketing system and keep a high level of satisfaction from internal customers with respect to our SLA. 
  • Help create and deliver documentation formalizing SAP changes such as support tickets, program specifications, process flows, training material. 
  • Provide training to super-user and users as required. 
  • Adopt a coaching approach with internal customers when system usage is in cause. 
  • Identifying the operational difficulties due to system constraints/issues that the employees face in their daily operations and work towards mitigation strategies with management and project team. 
  • Participate in special projects by helping gathering requirements, documenting and testing as required. 
  • Responsible for assessing training, in respect to adoption and absorption. 
  • Proactively work with site management to maintain the system skill and proficiency levels within end users in using the SAP system. 
  • Complies with applicable IT operating procedures & policies.

 


  • 1-3 years of experience in a similar role, SAP support experience required. 
  • Excellent communication skills .
  • Excellent client support skills.  
  • Bilingualism in English and French considered an asset. 

Must be legally authorized to work in Canada.