Patient Services Specialist

4 months ago

Regina, Canada FYidoctors Full time

Why You Should Join Us:

We at Factory Optical put our customer’s well-being first and feel honoured that people across Canada trust us with something so valuable. We put health front and centre, and our approach has helped us rapidly grow.

We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to Factory Optical/FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.

Join our team at Factory Optical and help us have a meaningful impact on people's lives while also having fun doing it

How You'll Benefit: 

Excellent wages including quarterly bonuses  Rapid and continued growth, ensuring a constantly challenging and rewarding environment  A workplace culture that fosters a sense of collaboration  Ongoing training and development opportunities to help you develop your career

Why We Need You:

Our store is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest member.

You will play a critical role within Factory Optical by delivering world-class service to our patients. As our newest Patient Service Specialist you will be responsible for the retail and repair of eyewear products as well as follow-up care. Join us in advancing eye health and enhancing the lives of our customers in a dynamic and rewarding environment. 

This position is a full-time , permanent position working up to 30-40 hours per week Monday to Saturday.

What Will You Be Doing? 

Warmly greeting patients as they enter our store Checking patients both in and out of the office Communicating with patients in person, by phone, and by email Billing the patient, their medical service provider and other third parties Administering pre-testing services Managing appointment bookings, prescription printouts and billing and payments Upholding excellent customer service standards using your charisma and problem-solving skills

What Do You Bring?

Ideally, you will have customer-facing experience, preferably in a retail environment Confidence working in a fast-paced environment A high level of comfort using technology and computers with solid proficiency in MS Office Suite A professional, approachable manner and a love of meeting and interacting with people

We appreciate your interest in Factory Optical and hope it didn't take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities

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