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Customer Service Representative

4 months ago

Mississauga, Canada Randstad Canada Full time
Do you have a passion for customer service? Are you interpersonal and enjoy making connections? Do you enjoy problem solving? Then we have the job for YOU

Randstad is looking for a Customer Service Representative to work for a well known automation company in the Mississauga area. This is a 12 month contract, full time position.

Type: 12 Month Contract, Full-time hours
Hours: 2 different shifts (8am - 5pm, 11am - 8pm). Mon - Fri
Salary $19-$21
Location: Mississauga (must be able to drive)

Advantages
- Regular business hours
- Hourly Rate: $19-$21
- no weekends
- Room for growth and development
- Be apart of a great, supportive team
- Good management

Responsibilities
- Respond to customers questions and inquiries via phone, regarding automation solutions such as pneumatics, motors, and sensors..etc
- Assist with processing, tracking and tracing orders
- Ensure the services are met on time and professionally for all customers
- Resolve any customer complaints with empathy, care and a sense of urgency
- Input accurate data in the system when placing orders
- Navigate the company's catalogue and resources to resolve customer issues

Qualifications
- Bilingualism in French or Spanish is an asset
- 1-2 years of customer service experience within an office or call center environment
- Post secondary education in electrical or mechanical engineering is an asset
- Excellent communication skills and professional telephone etiquette
- High attentiveness to detail
- Organized, reliable and able to solve issues autonomously
- Must be able to work well in a fast paced environment and prioritizing tasks based on urgency

Summary
If this sounds like you, apply today
1) Apply online
2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "CSR Automation - Mississauga"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.