Supervisor - Stewarding

1 month ago

Lake Louise, Canada Accor Full time

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa  Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Job Description

Are you ready for a new challenge? Well, the Fairmont Chateau Lake Louise is looking for an upbeat, motivated and detail oriented person to hire on as one of their new Stewarding Supervisors. This role will allow you learn, create & implement new skills to ensure our department is running at its full potential. This position will also allow you to get a grasp of the Food & Beverage division and understand how it all comes together to complete our guest’s ultimate experience. Grow, learn, explore.

Lead, teach, coach and inspire a team of up to 50 staff, including Stewards, Van drivers and equipment stockers for the day, evening or night team Ensure all colleagues arrive for their shift on time, well-groomed and ready to work Assign work station to all colleagues during line-up and pass on events and information Ensure that all colleagues are following the proper procedures and standards set in place by the department and the hotel Responsible for the opening and closing shift Ensure that all Kitchens are Cleaned, Organized and sanitized Ensure all daily tasks list are completed Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction Ensure that garbage & recycling removal is being done in a timely manner and done according to the rules set in place by the hotel and Parks Canada Assist in the correct usage of all chemicals within the department and outlets, including appropriate training in accordance with provincial WHMIS legislation Conduct individual development discussion and performance reviews as assigned on a monthly basis Conduct performance discussions and ensure all progressive corrective actions forms are completed correctly and in a timely manner Assist any outlets and culinary team for any kind of resource request Ensure all equipment is cleaned, maintained and properly stored after an event Attend and participate in departmental meetings Perform walkthrough with Assistant and Chief Steward on a regular basis Ensure all storage room are kept clean and organized Foster an environment of cooperation within the department and between other departments within the hotel. Encourage participation and input from all colleagues while promoting professional work habits that will ensure that the department is being guided at all time by Fairmont’s Mission, Vision and Values Have a proactive eye for detail and cleanliness Actively participate in hotel committees Ensure a clean and safe working environment, and actively participate in health and safety initiatives Adhere to all hotel environmental policies and initiatives Carry out any other tasks as assigned
Qualifications

Your experience and skills include:

Previous experience in food and beverage Knowledge of Food and Beverage and Stewarding an asset Previous leadership experience an asset A Valid Alberta Driver’s License is an Asset First aid, WHMIS and Food Safe Handling course an asset Self‑motivated, with the ability to make effective decisions Demonstrates initiative, and the ability to work with minimal supervision Ability to maintain high service levels under pressure Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.


Additional Information

Visa Requirements: Applicants must be legally authorized to work in Canada. 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, 
making sure that work brings purpose to your life, so that during your journey with us, you 
can continue to explore Accor’s limitless possibilities

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits

Our Commitment to Diversity & Inclusion:  

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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