Front Office Manager

2 weeks ago

Calgary, Canada Fairmont Palliser Full time

**Front Office Manager**
The Front Office Manager is responsible for leading the day-to-day Front Desk and Guest Services operations and ensuring consistent, luxury service is provided to Fairmont Palliser guests at every interaction point. The Front Office Manager will be a key individual leading the Duty managers and Front Desk and Guest Services colleagues.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:
Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:

- Assist the Director, Front Office in leading the Front Desk and Guest Services teams and in the daily operational duties for these areas, with the support of the Duty Managers
- Ensure appropriate training for colleagues and fulfill training role in the absence of the trainer
- Observing colleagues ' productivity, providing constructive feedback, coaching, and recognition when applicable
- Have a natural desire to enhance the stay of every single guest
- Assist DFO in executing departmental goals including colleague engagement, guest satisfaction, loyalty program enrollment and management and upsell revenues.
- Ensure Guest satisfaction at all times by ensuring that safety and service is always the first priority.
- Overlook the guest resolution for concerns raised
- Support as Manager on Duty serving as a resource and support to all departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers.
- Overlook the daily operations including arrivals and departures to ensure a smooth operation and the highest level of guest satisfaction.
- Assist with Front Desk and Guest Services labor planning, ensuring effective scheduling of all colleagues in line with labor management and union standards; review and approve payroll daily.
- Effective interpretation of the Collective Bargaining Agreement is required to ensure a fair and effective work environment is maintained.
- Conduct development and performance management discussions as required in a timely manner and in line with the Collective Bargaining Agreement (CBA).
- Assists with the ALL Loyalty program to promote enrollment, perfect arrival standards, ensure daily reconciliation/audit, and colleague training.
- Act as a point of contact for VIP & Regular guests by assisting with reservations & rates, group arrivals and site inspections as required.
- Meet and Greet VIP’s, escort to room and follow up on the comfort of their stay as required.
- Ensure the lobby/entrance is in peak condition at all times to ensure music, lighting, scent, cleanliness and maintenance are in line with hotel image and the time of day.
- Prepare for and attend daily Hotel and Service Recovery meetings.
- Ensure effective and timely communication among all departments and throughout the Hotel through weekly/monthly departmental communication meetings.
- Actively promote a safe work environment and ensure all colleagues within Front Office have a working knowledge of all emergency procedures.
- Member of the Emergency Response Team.
- Participate in advancing our Planet 21 sustainability program within the Front Office Departments.
- Ensure adherence of hotel policies and standard operating procedures for each department.
- Carry out any other duties and responsibilities as assigned.

**Your experience and skills include**:

- Minimum of 3 years’ experience in rooms with a solid foundation in Front Office operating systems
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- University degree or College diploma in Hospitality Management preferred
- Leadership experience, including experience in training & developing teams, implementing best practices to consistently be creative & innovative; within a union environment preferred
- Knowledge of Property Management System an asset, Opera knowledge preferred
- Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail
- Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
- Excellent communication skills both written and verbal
- Flexibility to work additional hours as required; including shift work, weekends, public holiday

**Your team and working environment**:

- Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
- Fairmont Palliser is committed to an employment equity program that includes special measures to achieve

  • Front Office Manager

    2 weeks ago

    Calgary, Canada Coast Hotels Full time

    The Front Office Manager contributes to the overall success of the hotel by leading and maintaining guest service standards for the Front Office, ensuring alignment with Coast Hotels' long-term strategy. This position is integral to the continued growth and development of the Front Office team and to maximize operational efficiencies, customer service, and...

  • Front Office Manager

    6 days ago

    Calgary, Canada Coast Hotels Limited Full time

    Coast Calgary Downtown Hotel & Suites by APA, 610 4 Ave SW, Calgary, Alberta, Canada Req #1473 The Front Office Manager contributes to the overall success of the hotel by leading and maintaining guest service standards for the Front Office, ensuring alignment with Coast Hotels' long-term strategy. This position is integral to the continued growth and...

  • Front Office Manager

    4 days ago

    Calgary, Canada Coast Hotels Limited Full time

    Coast Calgary Downtown Hotel & Suites by APA, 610 4 Ave SW, Calgary, Alberta, Canada Req #1473 The Front Office Manager contributes to the overall success of the hotel by leading and maintaining guest service standards for the Front Office, ensuring alignment with Coast Hotels' long-term strategy. This position is integral to the continued growth and...

  • Front Desk Office Manager

    3 weeks ago

    Calgary, Canada Inspire Centre for Massage & Wellness Full time

    Inspire Centre for Massage and Wellness is looking for a conscientious, compassionate, and professional **Front Desk Office Manager** to oversee the front desk operations of our clinic. In this role, you will be required to greet and welcome clients, supervise reception staff and all front desk activities including bookings, schedules, communications,...

  • Marketing Account Manager

    4 weeks ago

    Calgary, Canada In Front Marketing Full time

    In Front Marketing is a data driven digital agency - located on the red mile in Calgary, we have 2000 sq ft. of modern office space. We are a vibrant team with a love for dogs, sports and everything advertising. We are on the hunt for a marketing account manager with experience selling website design, seo and advertising solutions. Are you tired of selling...

  • Custodian needed

    1 month ago

    Calgary, Canada Office Manager] Full time

    Looking for an evening custodian for a SE location. Possibility to move to full time. Must have cleaning experience.Send resume to

  • Custodian needed

    1 month ago

    Calgary, Canada Office Manager] Full time

    Looking for an evening custodian for a SE location. Possibility to move to full time. Must have cleaning experience. Send resume to lwaunch@albertajanitorial.com

  • Front Office Supervisor

    2 weeks ago

    Calgary, Alberta, Canada Hyatt Hotels Corporation Full time $24

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life." WE ARE...

  • Front Office Administrator

    2 weeks ago

    Calgary, Alberta, Canada AFL Full time

    Job Details Description America Fujikura Limited (AFL) is looking for YOU, an enthusiastic, customer service minded Front Office Administrator who wants to work in a collaborative, friendly and supportive environment. If you are interested, join our team, and help us to deliver value-added services to AFL, our clients, and our collaborative and...

  • Front Office Manager for The Dorian, Autograph

    2 weeks ago

    Calgary, Canada The Dorian, Autograph Collection and Courtyard Calgary Downtown Full time

    **POSITION RESPONSIBILITIES**: - Respond to guest concerns and provide effective action and follow up. - Co-ordinate strategies to rectify over-bookings. - Ensure relevant departments are kept informed of occupancy and requirements of specific groups. - Hiring, training, coaching, and development of associates. - Financial accountability targeting key areas...

  • Assistant Director of Front Office

    3 days ago

    Calgary, Canada Autograph CollectionCourtyard by Marriott Hotel Full time

    DescriptionWe are hiring an Assistant Director of Front office.Role Responsibilities:The Assistant Director of Front Office is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior...

  • Front of House Manager

    4 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/16/2024 Address South Trail Crossing th Avenue SE Calgary, Alberta T2Z 3V8 Canada Description:A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing,...

  • Front of House Manager

    4 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/06/2024 Address Seton Seton Cres SE Calgary, Alberta T3M 2T5 Canada Description:A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing, scheduling, and...

  • Front of House Manager

    4 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/16/2024 Address Riverbend th Street SE Calgary, Alberta T2C 4E4 Canada Description:A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing, scheduling, and...

  • Front of House Manager

    4 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/31/2024 Address West Springs A Ave SW Calgary, Alberta T3H 1T1 Canada Description:A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing, scheduling, and...

  • Front of House Manager

    4 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 04/29/2024 Address Market Mall - Unit G1 3625 Shaganappi Trail NW Calgary, Alberta T3A 0E2 Canada Description:A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development,...

  • Front of House Manager

    4 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 04/18/2024 Address Shawnessy - 235 Shawville Blvd SE Calgary, Alberta T2Y 3H9 Canada Description:A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing,...

  • Front of House Manager

    1 month ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/21/2024 Address Riverbend th Street SE Calgary, Alberta T2C 4E4 Canada Description:A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing, scheduling, and...

  • Front of House Manager

    2 months ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/16/2024 Address South Trail Crossing th Avenue SE Calgary, Alberta T2Z 3V8 Canada Description:A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing,...

  • Front of House Manager

    2 months ago

    Calgary, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Calgary Date posted 05/16/2024 Address Riverbend th Street SE Calgary, Alberta T2C 4E4 Canada Description:A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing, scheduling, and...