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Casualty Specialist

5 months ago

Ottawa, Canada Aviva Full time

We are actively recruiting for a Protect Casualty Specialist to handle Bodily Injury (BI) claims, some of which are in litigation, and provide outstanding service to our customers.

The successful candidate will have a multifaceted personality and thrive within an inspiring culture. They will seek out challenges in order to continually improve their knowledge and skills, while providing the best-in-class service to the end customer.

The primary role in Protect Claims is to investigate, evaluate, negotiate, and settle Bodily Injury claims in accordance with Aviva's procedures and philosophy.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What you'll do:

Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings

Investigate, evaluate and settle a diverse claim pending of litigated and non-litigated files

Develop appropriate strategy to direct handle files to conclusion and/or teach Independent Adjusters as needed

Ensure file reserves are set on a timely and accurate basis, in line with company protocols

Maintain control over expenses through pro-active handling techniques

On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution

Provide excellent customer and partner communication on claim matters

Clearly document and summarize file activity

Understand and adhere to Aviva’s claim procedures and guidelines

Provide superior customer service to our clients and partners

What you'll bring:

3 -10 years’ experience handling bodily injury claims, including both general liability/premises operations claims and auto tort liability

Ability to work independently and effectively in a fast-paced environment

Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)

Mediation, Pre-Trial and Trial experience

Excellent interpersonal, written and oral communication skills

Superior organizational skills

Strong analytical, problem-solving and negotiation skills

Adaptability, flexibility, willingness to learn and integrity

Committed team player with a positive outlook

Post-Secondary education in a related field

CIP designation would be an asset

What you’ll get

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Our vacation package starts at 4 weeks

Outstanding Career Development opportunities.

We’ll support your professional development education.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.