Project Manager, People

6 months ago

Toronto, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Project Manager, People & Culture (12-Month Contract)

As a P&C Project Manager, you will be responsible for overseeing and governing the global ethics hotline and program. This role will also serve as the project lead responsible for managing the P&C policy review project and support other projects as required.

What You’ll Be Doing:

Global Ethics Hotline & Program

Oversee Four Seasons’ global ethics hotline and ensure effectiveness of the program. Manage the intake, triage and escalation process and assign complaints to lead reviewers. Ensure appropriate subject matter experts are engaged in the investigation which are completed timely, thoroughly, and consistently, while ensuring cases are appropriately closed and actioned. Prepare regular reports on ethics hotline activity and trends for Senior Leaders and the Board of Directors. Develop quarterly insights reports to monitor and identify patterns of concern globally and regionally to proactively address emerging risks. Evolve and develop tools and resources to support P&C leaders thoroughly manage cases and promote ethical behavior and compliance. Collaborate with internal stakeholders, including P&C, legal and internal audit to ensure a coordinated approach to ethics and compliance. Serve as a trusted advisor to management on ethical issues and concerns, providing guidance and recommendations.

Global People & Culture (P&C) Policy and Procedure Transformation Project

Sit on the steering committee responsible for the planning, development, and implementation of a new enterprise-wide policy management portal. Oversee the comprehensive review and transformation of P&C policies for corporate offices and properties. Maintain the project plan, outlining key milestones, timelines, and resource requirements ensuring progress is made. Partner with cross-functional P&C stakeholders (COEs) to evaluate, update, and implement P&C policies that align with a global / regional approach. Work with COEs to develop and implement a change management communication / training plan where there are notable policy changes.

Other Duties

Support with other project work as required.

What You Bring:

Experience conducting investigations and handling sensitive issues with discretion and integrity. Prior human resources business partner work experience is an asset. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Strong understanding of managing employee relations. Understanding of global ethics and compliance principles.

Key Skills:

Sound judgement: Ability to maintain sensitive and confidential information with discretion. Strong attention to detail and accuracy. Ability to work effectively both independently and as part of a team. Strong verbal and written communication skills. Excellent organizational, planning and time management abilities. High ethical standards and a commitment to promoting integrity within the organization.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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