Dispatcher II

4 months ago

Richmond, Canada OPENLANE Full time

Dispatcher II

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What we Offer:

Competitive pay. The range for this role is: $20-$26

Employer-paid medical, dental, and vision benefits

Immediately Vested RRSP (Canada) with company match 

Paid Vacation, Float, and Care Time

Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D) 

Long Term Disability 

Robust Employee Assistance Program through Telus Health

Employer paid Day to volunteer in your community

Tuition Reimbursement for eligible programs

Stock Options at a discounted rate after 6 months of continuous employment

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and rapid advancement 

We’re looking for:

As a Dispatcher (Transportation Coordinator), you will coordinate the daily activity within the transportation department, including ensuring timely and efficient dispatch of drivers for pick up/deliveries, coordinating sublet transportation carriers, posting charges, and reporting on transportation department activities to local management and our corporate office.

You are:

Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.

Detail-oriented . You will ensure a high degree of accuracy in your tasks, in accordance with our customer and company requirements. 

Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.

You will:

Coordinate the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.

Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.

Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications

Investigate any discrepancies and communicating same to appropriate personnel in a timely manner

Coordinate with lead drivers to ensure vehicles are picked up in a timely and efficient manner

May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services. 

Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.

Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.

May assist with onboarding, training, and supporting transportation employees with job related tasks

Ensure all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program. 

Other duties as assigned.

Must haves:

High School diploma or equivalent 

1-3 Years’ of related experience in a logistics or dispatching role

Tech-savvy, and comfortable using Google Suite

Strong customer service and communication skills

Excellent organizational and time management skills

Nice to Haves:

Post-secondary education in a related field is an asset

Self-starter who can assess work volumes and ensure timely completion of prioritized tasks 

Experience with AMS, VTrace, and other OPENLANE systems

Bilingual (English/French) is an asset

Sound like a match? Apply Now - We can't wait to hear from you

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