Unit Clerk II

1 month ago

Toronto, Canada Michael Garron Hospital Full time

Overview

As part of the multi-disciplinary team the Unit Clerk is responsible for the facilitation of patient flow through the Emergency Department and acts as a liaison to staff, patients, their families and the public; the incumbent is professional, courteous and displays the values of the organization during all interactions while working collaboratively with the clinic and interdisciplinary staff.

Education 

- Minimum Grade 12 or equivalent educational preparation.
- Training related to office administration/office coordination.
- Knowledge of medical terminology required.

Qualifications

- Demonstrated ability to work independently and as part of an interdisciplinary team in an extremely diverse, fast paced environment.
- Proven innovation in problem solving skills and critical thinking.
- Demonstrated interpersonal and conflict resolution skills.
- Professional telephone etiquette is mandatory.
- Expert in the use of Powerchart, ANSOS, ESM, SAP/SRM, Word and Excel. 
- Excellent written and verbal communication skills required.
- Excellent computer and keyboarding skills.
- Demonstrated embodiment of MGH core service standards and values as demonstrated through tact, diplomacy and discretion in matters that relate to patients, staff and hospital affairs.
- Demonstrated ability to understand and follow written and verbal instructions.
- Demonstrated ability to be receptive to instructions/direction.
- Able to work independently as well as work in a team environment.
- Excellent organization skills required.
- Experience coordinating patient bookings appointments required.
- Chart and file management.
- Demonstrated ability to work closely with patients, to provide patient focused care.
- Excellent work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

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