Casualty Field Representative

2 weeks ago

Calgary, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Do you have a genuine passion for looking after customers? Are you currently a Field Representative or looking to make the change to be one? We are recruiting for a Casualty Field Representative in Calgary to join our West Protect team in to handle casualty claims.

The Field Representative role is to investigate, evaluate, negotiate, and settle Casualty claims in

accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity and

expense management, in addition to excellent customer service. Your territory will cover Calgary & surrounding area, and your workload will be a mixture of your own pending along with task work from your peers.

The successful candidate will thrive within a high-performance culture, readily accept new challenges,

and continually improve their knowledge and skills. You will be a self-starter with a proven track record of being efficient and organized.

What You’ll Do

Interpret and confirm insurance coverage

Investigate, evaluate, and settle Casualty claims with claimants or their representatives

Manage field assignments/investigations on your own files as well as task assignments within the region.

Attend loss locations for scene investigations and complete in person interviews

Ensure file reserves are entered timely and accuratly

Proactively manage communication with our customers and stakeholders

Clearly document and summarize file activity

Understand and support Aviva’s claim procedures and guidelines

Collaborate effectively with various claims teams, legal, vendor partners.

What You’ll Bring

3 plus years of experience handling Casualty claims

University degree or equivalent

Class 5 Driver’s License

CIP or working towards CIP

Ability to work independently and effectively in a fast-paced environment

Strong working knowledge of Personal and Commercial liability claims

Exceptional written and oral communication skills

Well-developed organizational skills

Strong ability to be flexible in your approach, adaptable to the customers’ needs and show utmost integrity

Committed team player with a positive outlook and sense of humor

What You’ll Get:

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities

Our vacation package starts at 4 weeks

Exceptional Career Development opportunities

We’ll support your professional development education

Corporate wellness programs to support our employees’ physical and mental health

Additional Information: Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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