Service Technician

2 weeks ago

London, Canada Animal Health International Full time

Job Summary

As a Service Technician – High Technology at Patterson Dental, you will have to perform repairs, installations and maintenance of digital radiology, CAD/CAM and computer equipment on the road or at the office. You will also troubleshoot software problems on Windows-based PCs in dental clinics.

Major Duties:

Independently respond to customer calls assigned to him, determine the nature of the problem for a particular module or component.

Determine the parts, supplies and tools needed to complete the service request.

Repairs equipment to meet manufacturer’s specs. Performs standard system installations and tests functionality of components. Follows specific manufacturer, federal/provincial guidelines for repairs.

Ensure that the standard response time established with the service coordinator is respected.

Load, deliver, install, configure and train customers on the basic use and maintenance of the equipment sold.

Provides technical support after initial installation of equipment (software & hardware).

Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment.

Complete all required documentation (time sheets, service orders, Radiation Protection Bureau forms, inventory and expense reports).

Return defective modules, assemblies or parts to head office and identify items.

Manages vehicle inventory and re-stocks as necessary.

Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

Stay up-to-date with new technical and practical knowledge in the field of technology.

Perform any other tasks assigned to him.

Job qualifications:

Diploma in Electronics and/or Computer Science.

Valid driver's license and driving record.

Excellent organizational skills and good problem-solving skills.

Motivated worker with great team spirit and manual skills.

2 to 3 years of experience in TCP/IP networking.

Exceptional applications skills with MS Office.

2 to 3 years of field repair work experience in the dental or medical environment.

Experience related to carpentry, electricity or electronics required.

Strong customer service skills required.

Excellent oral and written communication skills in English.

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