Senior Claim Advocate

6 months ago

Toronto, Canada Aon Full time

Are you someone who loves a client facing opportunity, working as an advocate for clients by collaborating with multiple stakeholders globally? Do you enjoy consulting with and supporting several books of business, valued at multi-million dollars in revenue? If so, we encourage you to explore the open opportunity below
Aon is hiring a Senior Client Advocate to support the Reinsurance business in their Toronto office.
This is a hybrid role with the flexibility to work both virtually and from our Toronto office.
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The primary responsibilities for this position are listed below. Additional responsibilities may be added at a later date.

Assist our clients in the notifications and explanations to reinsurers of individually reported claims, complex claims and/or catastrophe claims Manage the reinsurance assets of our valued clients, including Fortune 500 companies Work closely with the sales team to provide world class customer experience Support our clients wherein you are the dedicated advocate for your clients Opportunity to travel domestically to client offices to manage and coordinate claim audits Assist with complex coverage issues and resolving differences by providing contract interpretation, claim information and potential negotiations Help reinsurers understand claims and claim issues across many lines of businessBecome proficient in claims Be an excellent communicator with client, brokers and reinsurersDevelop communication skillsPut together presentationsOrganize and manage critical claim meetings Attend industry conferences Assist Clients (and client’s insureds) with large catastrophe events Secure millions of dollars of collections for your clients every year Be part of a team that manages over $20B in ceded reserves per year Manage collateral on behalf of your clients – often in excess of multiple millions of dollars per year Excellent on-boarding program and continuous training opportunities

How this opportunity is different

In this role, you will work closely with the sales team to provide world class customer experience and be a part of the best-in-class client services team in the reinsurance industry. We are looking for a candidate who is excited to support our clients wherein you are the dedicated advocate for your clients and build and implement your individual career development plan with dedicated mentors that will assist you along the way.

Skills and experience that will lead to success

3+ yrs of relevant experience Bachelor’s degree (BA/BS) from four-year college or equivalent experience Insurance and/or Reinsurance claims experience preferred Working knowledge of MS Office suite of products Excellent interpersonal and communication skills (both oral and written) Ability to think strategically and analytically Strong attention to detail and professional demeanor Ability to work independently and efficiently

How will your skills help you be successful in this role?

Your leadership will ensure that all claims for your client are managed timely and accurately Your excellent collaboration will make you a critical part of the sales team You will have an opportunity be a mentor to others as well as develop relationships with your own mentors

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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