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Specialist, Designated Beauty Advisor

4 months ago

Mississauga, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Beauty Advisor

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. 

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned

The ideal candidate:

High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years’ experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English

The measures of success:

Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients

Spécialiste, Conseiller(ère) Beauté Désigné(e)

Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d’accroître les ventes, le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d’attache. 

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :

Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l’équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en œuvre les événements, en faisant des recommandations relatives à l’assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d’info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées.

Le(la) candidat(e) idéale) possède :

Diplôme d’études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d’équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d’expérience préalable dans un environnement axé sur la vente à commission Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable Esprit entrepreneurial, concurrentiel, confiant et automotivé Parfaitement bilingue en français et en anglais

L’évaluation du succès :

Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes