Beauty Advisor

2 weeks ago

Mississauga, Ontario, Canada Holt Renfrew Full time

About the Role:

Holt Renfrew is seeking a highly skilled and motivated Beauty Advisor to join our team. As a Beauty Advisor, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury beauty department.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to increase sales, service, and loyalty.
  • Exceed sales and service targets for assigned brands.
  • Build a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
  • Share expert product knowledge with the selling team.
  • Maintain solid relationships with buyers, vendors, and selling managers.
  • Drive brand sales by identifying marketing opportunities, executing events, and making assortment recommendations.
  • Attend educational sessions to enhance product knowledge and stay up-to-date on industry trends.
  • Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
  • Communicate with clients through various channels to promote in-store events, merchandise requests, and sales follow-up.
  • Resolve customer service issues and partner with selling management to address any concerns.
  • Comply with all Health & Safety policies and requirements.

Requirements:

  • High school diploma.
  • Proven ability to exceed sales targets.
  • Collaborative and team-oriented with excellent communication skills.
  • Able to work in a fast-paced environment with minimal supervision.
  • Flexible work schedule, including nights, weekends, and holidays.
  • Minimum of two or more years' experience in a commission-based sales environment.
  • Prior retail sales experience as a product specialist in a luxury environment is preferred.

Measures of Success:

  • Contribution to financial objectives.
  • Individual objectives linked to department goals.
  • Feedback from internal and external clients.

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