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Customer Service Representative

3 months ago

Mississauga, Canada Robert Half Full time
We are offering a contract to hire employment opportunity for a Customer Service Representative in Mississauga, Ontario, Canada. This role will be pivotal in the day-to-day operations of our team, focusing on customer interaction, order processing, and administrative support. As a Customer Service Representative, you will be immersed in a fast-paced environment, where your strong analytical skills, attention to detail, and ability to multitask will be essential.

Responsibilities:

• Accurately processing and entering customer orders
• Managing and maintaining customer credit records with precision
• Handling customer inquiries and resolving discrepancies efficiently
• Ensuring compliance with government regulations, such as the latest COVID-19 updates
• Managing the reception area, including greeting visitors and preparing the board room for meetings
• Assisting in general office duties as needed, such as filing, scheduling, and report generation
• Coordinating and ordering office supplies as required
• Answering inbound calls and managing the phone system effectively
• Providing administrative assistance across all departments
• Using Microsoft Office applications such as Outlook, Excel, and Word to perform tasks efficiently
• Handling customer pickups, including receiving payments
• Using EDI (Electronic Data Interchange) platform for data entry and changes
• Coordinating meetings and handling email correspondence effectively.
• Proven experience as a Customer Service Representative or similar role with a minimum of 5 years of experience.
• Strong proficiency in Microsoft Word and Microsoft Excel.
• Experience in answering inbound calls and making outbound calls as part of a call center customer service is a must.
• Proficiency in data entry and order entry tasks.
• Experience with email correspondence, scheduling appointments, and coordinating meetings.
• Familiarity with EDI - Electronic Data Interchange.
• Ability to perform receptionist duties and provide administrative assistance.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and complex customer service issues.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficient in problem-solving and negotiation.
• Exceptional customer service acumen.
• Knowledge of customer service best practices.
• Ability to work well in a team environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

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