Customer Experience Manager

3 weeks ago

Hamilton, Canada Michaels Full time
Store - TOR-HAMILTON/BARTON, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit (MIKBenefits.com)

  • Customer Experience Manager

    3 weeks ago

    Hamilton, Canada Michaels of Canada, ULC. Full time

    Store - TOR-HAMILTON/BARTON, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience

    3 days ago

    Hamilton, Canada Michaels of Canada, ULC. Full time

    Store - TOR-HAMILTON/BARTON, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver friendly customer service, help...

  • Customer Experience Representative

    3 weeks ago

    Hamilton, Canada Cargojet Airways Ltd. Full time

    **Accelerate your career with the most awarded Air Cargo Airline in Canada!** Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been...

  • Customer Experience Associate

    7 days ago

    Hamilton, Canada TD Bank Full time

    405941BR Retail Banking - Customer Service Hamilton, ON April 11, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    7 days ago

    Hamilton, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Representative

    24 hours ago

    Hamilton, Canada SNDL Full time

    Job Title Customer Experience Representative - Job Description About SNDL SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in...

  • Senior Brand Manager|FirstOntario Centre

    1 day ago

    Hamilton, Canada Spectra Experience Full time

    Developer and Operator of Climate Pledge ArenaThe Most Sustainable Venue in the WorldProud member of The Climate Pledge Previous slide Next slide We’re in the business of making Big things happen. Big ideas. Big results. Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event...

  • Senior Brand Manager|FirstOntario Centre

    3 hours ago

    Hamilton, Canada Spectra Experience Full time

    Developer and Operator of Climate Pledge ArenaThe Most Sustainable Venue in the WorldProud member of The Climate Pledge Previous slide Next slide We’re in the business of making Big things happen. Big ideas. Big results. Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event...

  • Senior Brand Manager|FirstOntario Centre

    3 hours ago

    Hamilton, Canada Spectra Experience Full time

    Developer and Operator of Climate Pledge ArenaThe Most Sustainable Venue in the WorldProud member of The Climate Pledge Previous slide Next slide We’re in the business of making Big things happen. Big ideas. Big results. Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event...

  • Senior Brand Manager|FirstOntario Centre

    8 hours ago

    Hamilton, Canada Spectra Experience Full time

    Developer and Operator of Climate Pledge Arena The Most Sustainable Venue in the World Proud member of The Climate Pledge Previous slide Next slide We’re in the business of making Big things happen. Big ideas. Big results. Oak View Group is the global leader in venue development, management, and premium hospitality services for the live...

  • (Can) Cashier

    5 days ago

    Hamilton, Canada Walmart Full time

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...

  • (Can) Cashier

    5 days ago

    Hamilton, Canada Walmart Full time

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...

  • Customer Service and Equipment Manager

    5 days ago

    Hamilton, Canada AIM Recycling Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Customer Service and Equipment Manager

    3 weeks ago

    Hamilton, Canada AIM Recycling Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and...

  • Manager, Client Experience

    24 hours ago

    Hamilton, Canada Sephora Full time

    **Job ID**: 238646 **Store Name/Number**: ON-Lime Ridge Mall (0576) **Address**: 999 Upper Wentworth St, Hamilton, ON L9A 4X5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Customer experience associate

    4 days ago

    Hamilton, Canada TD Full time

    Lieu de travail:Stoney Creek, Ontario, CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre...

  • Customer experience associate

    4 days ago

    Hamilton, Canada TD Full time

    Lieu de travail:Stoney Creek, Ontario, CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre...

  • Customer experience associate

    4 days ago

    Hamilton, Canada TD Full time

    Lieu de travail:Stoney Creek, Ontario, CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre...

  • Intern, Guest Experience

    2 days ago

    Hamilton, Canada Hamilton Tiger-Cats Football Club Full time

    The Hamilton Tiger-Cats and Forge FC Guest Experience Department strives to offer a world class fan experience, creating exemplary moments that set a new standard for guests that enter our venue. The Guest Experience Intern will play a key role in executing and improving departmental programs to ensure all guests at Tim Hortons Field receive the best...

  • Customer Experience for Entry Level Sales Positions in Hamilton

    3 weeks ago

    Hamilton, Canada CB Canada Full time

    Customer Experience for Entry Level Sales Positions in Hamilton This is NOT a remote position This is an entry-level position in sales and marketing. No previous experience is needed and full training is provided. Traits applicants may have acquired in the service industry can help them polish their techniques super-fast. About Us: AGM Advantage is a...