Waiter / Waitress

Job title

 

 

 

Server

Reports to

Floor manager

Overview

As the main vessel of communication for guests during service, the server ensures an uncompromised guest experience through close attention to detail. They assist with food and beverage selection, maintain dining ambiance and treat guest inquiries with diplomacy and tact.

Primary roles and responsibilities

·      Assists in food and beverage selection, presents menu, has thorough knowledge of ingredients and allergens

·      Identifies special requests addresses and identifies any dietary restrictions 

·      Submits orders to the bar and kitchen

·      Oversees table maintenance and coordinates with both FOH/BOH staff during service

·      Ensures guest requests are handled promptly and courteously 

·      Maintain open communication with management and all team members regarding all guest needs, comments or incidents 

·      Exhibits proper knowledge, service techniques and delivery of food and beverage offerings 

·     Stays updated on all menu items, preparation, and ingredients of all dishes 

·      Provides superior customer service to all guests 

·      Is ready and willing to assist fellow team members as needed 

·      Adheres to sanitation, safety and alcohol beverage control policies 

·      Performs other job-related duties as assigned 

Requirements

·      A minimum of two (2) years’ experience in an upscale dining environment

·      Understanding of Mediterranean cuisine, wines and cocktails

·      Experience using point-of-sale (POS) systems

·      Possesses strong organizational and multitasking skills

·      Ability to work well in a fast-paced environment

·      Exhibits customer-centric attitude and excellent interpersonal skills

·      Demonstrates warm, friendly, and positive, team-oriented approach

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