Technical Writer/Trainer x3

4 weeks ago

Toronto, Canada Randstad Canada Full time
Are you a Technical Writer/Trainer looking for a new opportunity?
Are you looking for a new contract opportunity?
We are pleased to offer you a new contract opportunity for you to consider: Technical Writer/Trainer
-Start: ASAP
-Estimated length: 12 Months
-Location: Toronto
- Hybrid role - occasional travel to customer locations

Advantages
 You will have an opportunity to work with a leading employer in the local market.

Responsibilities
 Prepare Operation manuals, Maintenance manuals and User guides for products by researching
technical documents, interviewing of technical resources and compiling data into a clear, easy to
follow Manual
 Prepare product training materials, collate source information from design and development
groups, incorporate internal and customer comments, circulate drafts for input and review and
publish the training materials.
 Detail changes using company Quality Management System procedures
 Report Manual production through draft, review, approval and submittal cycle
 Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the
hazard log are documented in the relevant training materials and manuals, as required
 Ensure that manuals describe safe practices for performing Preventive and Corrective
maintenance procedures that may not necessarily be listed in the Hazard Log
 Prepare presentation and delivers technical training courses to customers. This includes
research, compilation of data into training guides, training aids, and relevant audio/visual course
material
 Provide general technical support to the Customer Service department and to customers when
required
 Document operating procedures, troubleshooting strategies, preventive and corrective
maintenance procedures for distributed systems
 Design, develop and deliver courses for classroom, instructor-led, virtual and e-learning formats
 Respond to Project Lead requests as required
 Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for
Quotation (RFQ) estimates to the Project team
 Attend Risk Review Meetings, update Month End Schedules and participate in key Design
Review meetings with the Customer
 Support Bids and Proposals group inputs
 Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures
and future labour needs
 Perform Training Needs Analysis (TNA)
 Define the training Solution, based on TNA and Customer requirements. Gathers all necessary
information, liaises with technical contributors as appropriate

 Work collaboratively with other training contributors to ensure content completeness and
consistency
 Resolve issues and manage feedback loops with students and customers
 Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed
on continuous-improvement in productivity, cost-effectiveness, quality and customer
satisfaction
 Provide support to assigned projects in all aspects of training and documentation. This includes
defining resource requirements and outlining budgets as they relate to course and manual
development
 Track assigned projects and provide/update regular reports on project status to Training
Manager and key stakeholders
 Review hours/progress of percent complete for the Operations/Maintenance team per project
to ensure they have enough hours and are not overrunning activities and advise Training
Manager
 Conduct separate weekly/bi-weekly meetings with Training Manager to advise on issues with
project deliverables schedule and hours
 Participate in project meetings, interfacing with Customer, Project Manager and
planner/schedulers

Qualifications
 3 to 5 years of relevant experience in preparing technical documentation and delivering
technical training
 Technical training experience with complex systems and solutions
 Proven didactic skills, knowledge and teaching methods
 Strong professional writing skills
 Ability to explain and describe complex technical concepts to a varied audience
 Ability to analyze and interpret hardware/software/system specifications and documentation
 Excellent knowledge of railway industry and technology
 Experience with Interlocking systems
 Experience knowledge of Communications-Based Train Control (CBTC)
 Signaling Relay circuit analysis
 Flexibility to achieve training objectives
 Excellent command of written and spoken English
 Superior Customer service and presentation skills
 Strong organizational skills and highly detailed oriented
Preferred Qualifications
 Electrical Engineering degree or equivalent degree.
 Diploma in Electronics/Technology or equivalent railway industry experience.
 Certification in Adult Learning Principles and Project Management would be an asset.
 Project management experience is an asset.

Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then
discuss your experience and interest in this opportunity
Randstad Technologies Group

Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract
opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs
matched automatically to your skills and preferences. When you're ready to interview we meet with you in
person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get
started

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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