Bilingual Travel Sales Representative
4 weeks ago
We're looking for a Bilingual Travel Sales Representative (Onsite/Hybrid), working in the BPO industry in Beaumont, Alberta, Canada.
- Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
- Greet and converse with customers in a courteous, friendly and professional manner.
- Effectively turn customer inquiries into sales.
- Utilize appropriate selling techniques to meet revenue and close rate goals.
- Research travel rates, destinations, options and packages for customers.
- Read provided scripts verbatim while maintaining sales and quality standards.
- Accurately answer general travel and site related questions.
- Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
- Accurately track and report call types and service issues.
- Promote and sell products or services.
- Solicit sale of new or additional services.
- Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
- Meet or exceed quality standards.
- High school degree or equivalent.
- College or some college degree.
- Two years of customer sales, upsales, telemarketing and service experience.
- Two years Corporate or leisure travel industry experience.
- One-year international booking experience.
- Should be proficient in both FRENCH and ENGLISH
- Certifications: GDS/TICO.
- Knowledge in: Sabre, Amadeus, Worldspan and Apollo
- Experience: Travel B2B/B2C.
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