Bilingual Travel Sales Representative

4 weeks ago


Beaumont, Canada Teleperformance Full time
The OpportunityDescription

We're looking for a Bilingual Travel Sales Representative (Onsite/Hybrid), working in the BPO industry in Beaumont, Alberta, Canada.

  • Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
  • Greet and converse with customers in a courteous, friendly and professional manner.
  • Effectively turn customer inquiries into sales.
  • Utilize appropriate selling techniques to meet revenue and close rate goals.
  • Research travel rates, destinations, options and packages for customers.
  • Read provided scripts verbatim while maintaining sales and quality standards.
  • Accurately answer general travel and site related questions.
  • Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
  • Accurately track and report call types and service issues.
  • Promote and sell products or services.
  • Solicit sale of new or additional services.
  • Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
  • Meet or exceed quality standards.


Experience Required for Your Success

  • High school degree or equivalent.
  • College or some college degree.
  • Two years of customer sales, upsales, telemarketing and service experience.
  • Two years Corporate or leisure travel industry experience.
  • One-year international booking experience.
  • Should be proficient in both FRENCH and ENGLISH
  • Certifications: GDS/TICO.
  • Knowledge in: Sabre, Amadeus, Worldspan and Apollo
  • Experience: Travel B2B/B2C.



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