Infrastructure Cloud Engineer
7 months ago
Responsibilities
The Opportunity:
We have a newly created position for a WorkspaceONE Engineer to join our team.
This role presents a great opportunity to learn more about the Microsoft ecosystem, work within a global team of managed services technologists and learn from the best
The Role:
Working incidents/service request in the WorkspaceONE domain, Engineer will be responsible for day-to-day client interaction and remotely able to assist the greater shared service team. Key responsibilities include:
Act as a technical advisor to the client Assist the CSM (Customer Success Manager)and Problem Management team in the root cause analysis process and technical corrective actions Responsible for driving technical innovation, and collaborating with CSM's to deliver advisory service Provide weekly technical data for service delivery reports Be available for any on- call client critical issues Assist the problem management process for all assigned clients Identify and contribute to technical Continual Service Improvement (CSI) initiatives Support operations for Change management and validation post implementation Provide inputs to CSM on risk and issue management for the client environmentYou are:
Passionate about impeccable service delivery and a have a proactive and collaborative approach to clients / customers Excited by the impact technology can have Motivated, results-focused and committed to excellence Organized with great prioritization and time management skills A good communicator, with an ability to discuss technical topics with tech and non tech audiences Capable of thriving in a structured and process orientated environment, but you enjoy change and can adapt. ITIL experience is beneficial Technically well versed in supporting users in WorkspaceONETechnical Requirements:
WorkspaceONE knowledge Manage new device enrollment, configuration New application setup and deployment Application upgrades WiFi profile creation and deployment Deploy OS upgrades Deploy Security patch upgrades Compliancy policy requests Console/Admin Experience Manage intakes Create, manage, activate relay servers-
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