Account Director

4 weeks ago

Toronto, Canada Global Eagle Full time

About Anuvu

For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Etihad Airways, Cathay Pacific and Norwegian Cruise Lines have trusted us to provide solutions from high-speed broadband internet to movies, television and games.

Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the everchanging technology needs of our clients' passengers and guests.

Be Part of the Movement

Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future focused.

Role Summary

The Account Director is responsible for building long term relationships with our clients. The incumbent will be responsible for the leading Canadian airline, develop new business from existing customers and actively seek new sales opportunities.

Location: Toronto, Canada

Remote Options: This role will be on a hybrid work arrangement, located in Toronto, Canada, with time balanced between the client and home.

What You’ll Be Doing 

·Provide our clients with the best customer experience in the industry

·Will be the primary contact for all customer account management matters, including content selection & service delivery.

·Build and maintain strong, long-lasting relationships.

·Negotiate contracts and close agreements that maximize revenue and margin.

·Ensure the timely and successful delivery of our solutions according to customer needs, objectives and SLA's.

·Maintain account management plans and develop a solution orientated approach to drive account growth.

·Develop and coach new members of the team.

·Clearly communicate the progress of initiatives to internal and external stakeholders.

·Maintain a strong industry network to leverage sales opportunities.

·Source, analyze and share competitor intelligence, market data and industry trends for their airlines.

·Exemplify the company core values and behaviours. 

·Deliver continuous improvement efficiencies.

·Coach and develop a diverse and inclusive team. 

·Provide general leadership support across your location and the wider teams. 

·Ensure regular, relevant and effective communication with key stakeholders, across the function and throughout the department. 

Expectations

·Flexibility to attend meetings outside of standard working hours and travel as required.

What We’re Looking For

·Management of accounts with revenue of $1m plus

·Managing teams (directly or indirectly), within a matrix organization

·Commercial & financial acumen

·Commercial negotiation and / or legal contracting experience

This Might Be the Right Place if You….

·Are a team fit; can help advance our global, inclusive culture

·Are self-starter who likes to roll up your sleeves and take initiative with minimal direction

·Can think about tomorrow, while getting your work done today

·Are a collaborative team player; primary audience will be internal teams

·Are curious and open to learning and finding new solutions

·Are able to provide and accept feedback in a constructive manner

·Are organized, have strong communication skills, and do whatever it takes to get things done

The Benefits of Working Here

A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to providing an outstanding work environment, we offer competitive benefits, including medical and dental, disability and life insurance, a generous vacation policy in addition to additional holidays and other paid vacations, an RRSP with employer contribution, flexible hours, an employee assistance program and more

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