IT Support, Systems Administrator

3 weeks ago

Brossard, Canada 123Dentist Full time

123Dentist is Canada’s largest majority dentist-owned network of dental practices, with more than 400 locations nationwide and over 6,000 employees. We offer professional advancement opportunities, competitive compensation, corporate sponsored incentive programs such as phantom stock option plan for full-time employees (a first of its kind in the Canadian dental industry), and a long-term career in a growing network located in multiple communities across the country, at all levels of the industry. 

Whether you’re entering the job market or you’re an experienced practitioner, we welcome your interest Come join the 123Dentist team and be part of our success. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

We are looking for an experienced IT Support, Systems Administrator to join our growing organization. Reporting to the Director of IT the successful candidate will be provide IT support for all users across the division and work alongside the systems administration team.

This role will be based from our Head Office in Brossard, Montreal QC. This is an on-site position.

Job Overview:

This position assists the Director of IT and systems administration team in supporting in all technical areas for internal users. Providing level 2-3 technical support and solutions. This role requires a personable and capable professional who can expect to have regular interactions with end users and will deliver timely solutions for their day-to-day support needs. 

Responsibilities and Duties:

Provide level 2-3 technical support to internal usersDiagnose and resolve hardware and software problemsConfigure, install and maintain computer systems and peripheralsManage and track incidents and requests in the ticketing systemParticipate in projects to improve and deploy new technologiesCollaborate with internal teams to resolve complex issuesSignificant contribution to cybersecurity (verification of logs and other improvement actions)Other duties as assigned by the leader

Education, Credentials, Qualifications:

Requires a Diploma of College Studies (DEC) in Computer Science A minimum of 4 years of experience in IT including 4 years of experience as a level 2-3 IT Technician

Required Skills & Abilities:

In-depth knowledge of Windows operating systemsExcellent problem solving and troubleshooting skillsExcellent communication skills and customer serviceNetworking knowledge such as (TCP/IP, DHCP, DNS, VLAN, VPN, etc.)Server administration knowledge (Windows Server, SQL Server, Linux)Experience with virtualization (VMware)Experience in managing the Fortinet SuiteComfortable with managing Office 365, Exchange 365, Microsoft Azure and AWS products

What We are Offering:

Full-time employment, competitive salary and great benefits packageA collaborative team that will support and train you, great office environmentChallenging and rewarding role that will develop your skillset and talentDynamic, fast-paced and growing company, with an entrepreneurial, ‘can do’ attitude

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

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