Program Manager

3 weeks ago

Edmonton, Canada MacEwan University Full time

Opportunity

MacEwan University is seeking a Program Manager for a full-time continuing opportunity with the School of Continuing Education. 

Reporting to the Program Director, position works with the Sr. Program Manager to support office staff with planning, executing, and overseeing academic activities. This includes securing and managing contracts for educational tours, managing agents, academic integrity & grade appeals, marketing programs, hiring instructors, onboarding processes, and coordinating and reviewing curriculum development initiatives. 

Key responsibilities include: 

Scheduling instructors and issuing employment contracts for the approval of the Sr. Program Manager. Cultivating cross-functional team leadership to ensure that all aspects of program delivery including marketing, recruitment, registration, classroom experience, course completion communication and ongoing interactions with alumni upholds the highest level of customer service and leads to a first-rate student experience. Developing and conducting course and program evaluations, providing feedback to instructors, and incorporating feedback into course and program re-development. Hiring, supervising and evaluating course developers, instructional designers, consultants, subject matter experts, and other vendors as required to be engaged in the development of the program. Providing leadership in the creation, development, management, and ongoing refinement of new and existing programs in online (mêskanâs), blended and in-class formats. Analyzing and assessing student applications and transcripts to determine eligibility for program admission and graduation. Responding to escalated student and instructor needs including academic dishonesty, grade challenges and dissatisfaction with aspects of the program. Providing key support to students through onboarding to registration in the first semester of matriculation at the SCE; and are responsible for administrative practices to encourage students to accept enrollment and register in their first semester.

Interviews for this position will be conducted in-person. 

Skills 

You will have: 

Understanding of multiple cultural frameworks, values norms and demonstrates an ability to fluctuate style when faced with various dimensions of culture to be effective. Experience with academic advising, counselling, or a related area. Excellent interpersonal skills. The ability to effectively develop and monitor budgets. The ability to research new programming areas and opportunities and understand labor market trends. Strong knowledge of marketing, promotions, and events. The ability to work with a diverse range of stakeholders: students, instructors, and colleagues. The ability to analyze, interpret, problem-solve, and make decisions. Effective written and verbal communication skills. The ability to respond well under pressure and meet deadlines. Strong computer skills, in a Windows based environment, specifically Word, Excel, PowerPoint, and PeopleSoft. Knowledge of technology skills and requirements for the workforce.

Qualifications 

A minimum of a bachelor’s degree in Business Administration or a related field Skills in advancing equity, and inclusion in educational settings. An equivalent combination of education and experience may be considered.

Position Requirements 

Flexible work hours; some evenings and weekends may be required.

Benefits 

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes: 

Competitive base pay Generous vacation time Secure pension plan Flexible benefits package Continuous learning culture Opportunities for career growth

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