Special Assignments Manager
1 month ago
Overview
Paladin Security: Making the World a Safer and Friendlier Place because we CAREDo you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you
Job Skills / Requirements
Salary: $60,000/yrSchedule: 4PM to 2AM (10hr shifts, 4 days/week) **Occasional weekends if necessary**
Resource would brief with office team daily at 4PM, gather instructions and organize themselves to address any special coverages, develop a rotation to meet and greet with fellow officers, provide mobile back-up as needed, liaise with all field staff to ensure connectivity and safety, report to client and officers for special events for engagement and set-up. Resource would have all special coverages under their "portfolio". Providing excellent leadership, focusing on service delivery and relationship-building. Responsible for quality assurance checks of after-hours guard services – static, mobile & special events. Serve as direct support for mobile officers, providing relief during high volume calls and/or emergencies. Identify, build and mentor a high-profile “Special Assignments” Team, advocating for advanced training and deployment. Liaise with Vancouver Special Assignment leadership to develop and implement best work practices for all special events and high-profile coverages. Provide support to SPM/CSMs for after-hours checks and coaching upon request. Provide immediate support for all emergencies after-hours, up to and including OH&S investigations and critical stress debriefings. Provide Daily Summary Report of all actions and findings while on duty, and follow-up reports to SPM/CSM requests. Serve as a leader in the field to motivate our field staff and provide them peace of mind and safety in their duties. Requirements:
Leadership and Relationship-Building Skills - Proven ability to lead, motivate, and mentor teams, focusing on delivering high-quality service and fostering strong relationships with field staff and clients. Experience in Security Operations - Previous experience in static and mobile security operations, with a strong understanding of quality assurance processes and emergency response protocols. Strong Communication and Reporting Skills - Excellent verbal and written communication skills, including the ability to liaise effectively with clients, leadership, and field staff, and provide clear, concise daily reports. Crisis Management and OH&S Knowledge - Demonstrated ability to handle emergencies, conduct critical stress debriefings, and participate in Occupational Health & Safety (OH&S) investigations. Adaptability and Problem-Solving Abilities - Flexibility to respond to after-hours requests, manage high-pressure situations, and develop innovative solutions for special assignments and team training.
Education Requirements (Any)
High School Diploma/GED
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