Scheduling Coordinator

3 weeks ago

Mississauga, Canada Intertek Full time

Scheduling Coordinator

Intertek is searching for a Remote Scheduling Coordinatorto join our Business Assuranceteam. This is a fantastic opportunity to grow a versatile career in Business Assurance

The Scheduling Coordinator is responsible for organizing and coordinating the daily scheduling of audits between clients and auditing staff and to assign qualified auditors per industry requirements. Planning and flexibility with both clients and auditing staff schedules are a must for daily and monthly forecasting. The person in this role will regularly collaborate with Program Managers, Finance, Sales, VP Business Assurance North America, and other schedulers to drive operational excellence and contribute to reaching business goals.

What you’ll do:

Daily scheduling of both existing and new clients. Scheduling clients with qualified auditing personnel using judgment with based on logistics, financial impact and time. Daily telephone and email interaction with clients, auditors and staff. Able to handle high volume of communication and requests from clients and staff. Track and analyze issues related to scheduling activities. Prepare assignment and confirmation letters to clients and auditors. Coordinate and arrange future monthly audits based on industry requirements and client needs to maximize resources.

What it takes to be successful in this role:

High school diploma required with associate or higher college degree preferred. Minimum of 2 years in customer service working directly with customers and office staff. Ability to interact with clients and staff. Technical willingness (will be educated on industry requirements) Knowledge of Quality Management System principles preferred (will be educated on QMS principles). Proven attention to details. Ability to prioritize and organize numerous clients, sales and related tasks Experience with Microsoft product suite (Outlook, Word, Excel and the Internet. Experience with electronic databases and Web based systems is preferred. Excellent oral and written communications skills. Ability to obtain, evaluate and act upon factual information. Ability to work alone and as a team player. Attendance is a key to a successful scheduling department. Bilingual English and French This is a remote position; however, applicants must reside in and be able to legally work in Canada. 

Intertek’s Commitment

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Our Culture of Total Quality Assurance 

Intertek promotes a culture where motivated, customer-oriented employees can flourish, experience professional fulfillment, and reach their highest potential. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. 

A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world’s leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume. 

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