Senior Account Manager

4 weeks ago

Toronto, Canada SADA Full time

Join SADA as a Senior Account Manager

Your Mission 

As a Senior Account Manager , you will be the primary liaison for a portfolio of designated customers, assuming responsibility for their overall satisfaction and growth. Collaborating closely with customers, you will delve into their business needs and objectives, crafting and implementing customized solutions that harness the power of Google Cloud Platform (GCP) and Google Workspace products.

Pathway to Success  

#ThinkOneStepAhead: We are dependable, efficient individuals who get things done right. We don’t wait to be told what to do; we take initiative. We are exceptionally self-managing, resourceful, and creative. In short, we want to be the ones blazing the trail, not the ones following it.

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured quarterly by the breadth, magnitude, and quality of your contributions, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.

Expectations

Required Travel - 10% travel to customer sites, partner offices, conferences, and other related events across the US and Canada.

Customer/Partner Facing - You will interact with customers and partners on a daily basis. Common touchpoints occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.

Onboarding/Training -The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.

Responsibilities:

Lead and manage a portfolio of assigned accounts, fostering strong, long-term relationships and exceeding client expectations. Develop and execute strategic account plans to achieve ambitious revenue goals, driving up-selling, cross-selling, and new business opportunities. Oversee the entire customer lifecycle, ensuring smooth onboarding, adoption, and ongoing success with GCP and Workspace solutions. Proactively identify and address client challenges, providing expert guidance and solutions to maximize value. Cultivate strong relationships with internal teams (technical, sales, and support) to deliver a unified client experience. Regularly conduct business reviews, manage escalations effectively, and connect clients with technical resources to optimize their experience.

Qualifications:

Bachelor's degree in a relevant field (business, marketing, computer science, etc.) 5+ years of experience in B2B sales, customer success, or account management, preferably within the technology sector. Proven track record of exceeding sales quotas and achieving ambitious targets. Exceptional communication, interpersonal, and presentation skills with the ability to build strong relationships at all levels. Demonstrated ability to manage multiple priorities, work independently, and thrive in a fast-paced environment. Deep understanding of business fundamentals and strategic thinking capabilities. Strong familiarity with GCP and Google Workspace products and their value propositions.

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