Retail Wine Associate

4 weeks ago

West Kelowna, Canada Mission Hill Winery Full time

Retail Wine Associate

Mission Hill Family Estate Winery
West Kelowna, Okanagan Valley, British Columbia

Job Type: Seasonal

What We Offer:

Wage: $19.00 + $1 in lieu of benefits

Wine Club incentive program ($20 - $35 per sign up) Comprehensive paid training and access to extensive wine education Monthly Employee Wine Allowance Discounts at the Terrace Restaurant, Events, and at our Boutique on gifts and wine Free tastings for you and your guests Discounts on tours and Winery Experiences The opportunity to work in a “Post Card” setting on our iconic property

Be part of the next great story in wine

Mission Hill Family Estate:

Firmly rooted in the Okanagan, our family winery began with an audacious vision – to redefine what’s possible for Canadian wine in the eyes of the world. With have a deep commitment to the region, and a relentless passion to produce wines that can stand alongside the best in the world. Our wines are crafted with bold precision and uncompromising respect for the diverse vineyards and micro-climates here, expressing the extraordinary history that began with one bold dream.

Our Culture:

Our culture is unapologetically fast-paced, entrepreneurial, and results-driven. Each team member is a storyteller and makes an impact on a family-owned business that is building a lasting legacy in the Canadian and International wine industry. Our people have a relentless drive to always raise the bar, a genuine entrepreneurial spirit, a passion, and love for what we do, to all act like owners, and to constantly innovate. We act with a sense of urgency, do everything possible to always overdeliver for our customers, and treat each other with humility and authenticity.

Who We Are:

We love what we do. We’re all in. It’s how we have accomplished great things. Like our amazing products and our brand, we want to tell you the exciting story of our winery, its growth, and our people. We’re on an amazing adventure and we want you to help write the next chapter with us. We are building a lasting legacy in the wine industry, and we’ve only just begun.

The Life of a Wine Experience Associate:

Maintain understanding of customer service, process, and administrative standards; adhere to Wine Boutique and company policies, procedures, and standards Process customer sales, provide guest service and tastings, set up for tour tastings in the Hospitality Kitchen Identify opportunities to sell wine, Wine Club, accessories, and tours Transition effectively between tasking, sales, and hospitality responsibilities as scheduled Provide boutique and hospitality support as directed – set up and tear down tour tastings Develop and maintain Mission Hill wine and merchandise knowledge to support exemplary retail experience

What We’re Looking For:

Minimum 1 year of experience in a hospitality or retail environment Must have Serving It Right certification, as well as be of legal age to serve alcohol in BC Must be flexible as the hours of work will fluctuate with business volume Working days, evenings, and weekends required

Bonus Points:

Second language is considered an asset

At Mission Hill, we live by our 5 Core Values every day:

Sense of Urgency

Our business moves fast and so do we. We understand the power of now. We have relentless drive and believe if it can be done, we’re the ones who will do it first.

Authenticity

We need to stay real because our brands, our stories, and our culture must remain genuine to thrive. When we have the best intentions for all, we create space to be our whole selves and do great things together.

Simplicity

Our lives are complicated enough. So why use 50 words when you can use 5? We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.

Humility

Egos distract us. When we’re humble, we’re open to listen, take feedback, and change direction quickly. We’re here for each other, and together we do great things.

Trust

We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it. This level of trust allows us to be all-in and take comfort in the support of our teams.

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