Manager, Critical Infrastructure Operations, NA

4 weeks ago

Montreal, Canada Vantage Data Centers Full time

About Vantage Data Centers


Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Technicians (CFTs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.

Position Overview

The Manager, Critical Infrastructure Operations will manage a team of CFTs with direction from the Director of Operations. This position will oversee workflow/work order management, training plans, event management, customer communications, hiring and performance management of their assigned CFT team. Our CFTs are respected, well-trained, customer-focused and some of the best facilities technicians you will find in the industry. This position will leverage your extensive experience to help guide the team in some of the more challenging aspects of maintenance in areas such as: critical MOP development, testing plans, sparing approaches, capital planning, end-of-life replacement and expansion of existing facilities while eliminating risk to our customers and their businesses.

While this position is leadership-focused, the intent is to be a technical expert first and a people manager second. And while this role is not a ‘regular’ Critical Facilities Technician position, if you are not someone who could pick up the tools and do the job yourself, if needed, then this position is probably not for you. Our intent is to elevate our team with a technical resource who has ‘been there, done that’ and can show others how it should be done as well.

Essential Job Functions

Daily management and administration of the technical operations functions at the facility with the objectives of safely and effectively operating machinery and building systems

Hold employees accountable on preventive/corrective maintenance of facility equipment

Encourage and foster a team-oriented environment through positive feedback

Manage contracted service work at the facility, including understanding and developing the scope of service, bidding, awarding and administering any contracts

Duties

Train CFTs, as appropriate, in new processes and procedures

Direct and maintain the site-specific preventive maintenance and work order program

Understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations

Using your knowledge of the systems in place, coupled with performance data collected, evaluate the performance of systems and suggest cost-effective improvements to service and operating efficiency

Ensure the availability of an adequate inventory of tools and other supplies to operate the building

Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected life

Organize administrative functions related to site operations, such as a work orders and maintenance activities, budgets, etc.

Assist with the preparation of operational and capital portions of the budget

Ensure that major projects performed at the building are properly planned, executed and closed out in accordance with best current practices in our industry

Oversee the activities of contractors working within the building

Job Requirements

Bachelor's degree in engineering or related field, or equivalent work experience required

5+ years of experience in facility/plant electro-mechanical implementation and maintenance supervision, strongly preferred

5+ years of direct managerial experience and interpersonal skills, strongly preferred

Capable of reading and fully understanding electrical and mechanical engineering and architecture building plans

Proven record of excellent internal and external customer service

Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems

Ability to communicate well in both oral and written reports

Proficiency in both English and French languages essential

Bilingualism (French and English) is required for this position due to the nature of the role requiring regular interactions with operations department stakeholders whose stakeholders are located in the United States and the only common languageto communicate with them is English

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.


Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

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