Customer Service Specialist

1 month ago

North Battleford, Canada Saskatchewan Indian Gaming Authority Full time
Main Duties

Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities.

Responsibilities include : Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and on-site entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs. Oversee Convenience Services, such as group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives.

Conditions of Employment

  • Successful candidates are subject to a background check as well are required to obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA)/Indigenous Gaming Regulators (IGR).
  • The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
  • Must possess valid Saskatchewan Driver’s License and acceptable driving record. (remove if not applicable)
  • Some SIGA locations operate in a high sensory environment. You may be required to work in an environment where you will be exposed to tobacco smoke, high noise levels, flashing and blinking lights, and a congested workplace. SIGA adheres to all occupational health and safety regulations and makes every effort to limit the adverse effects of these elements. 
  • As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.
  • Compliance with all regulatory requirements as may be applicable to your position including but not limited to both SLGA requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.
Qualifications

Education

  • Successful completion of a one-year certificate or diploma in Business Administration, Marketing, Human Resources or a related discipline.

Experience

  • Minimum of one year directly related customer service experience in the transportation, hospitality or guest services industry, including supervision and training of personnel, and assisting with marketing functions.

Why SIGA? 

At SIGA we focus on quality of life and an inclusive work environment that embodies a strong sense of belonging. As a non-profit, 100% of our net income goes back to our communities. 
Be a part of a game-changing First Nation organization that gives back 

SIGA is one of the 2024 recipients of the Saskatchewan Top 100 Employers award. We are honored to receive this award and proud to be a game-changing employer


Apply today

Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.

  • Sales and Customer Service

    3 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    **Must have the ability to train in the North Bay Centre** As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and...

  • Customer Service Specialist

    5 days ago

    North Battleford, Canada Gold Eagle Casino Full time

    Main DutiesReporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities.Responsibilities include: Monitor specific Guest Services department responsibilities, processes, procedures and policiesCustomer services include:shuttle...

  • Customer Service Specialist

    4 weeks ago

    North Battleford, Canada Gold Eagle Casino Full time

    Main Duties Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities. Responsibilities include: Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle...

  • Customer Service Specialist

    3 weeks ago

    North Battleford, Canada Gold Eagle Casino Full time

    Main Duties Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities. Responsibilities include: Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle...

  • Customer Service Specialist

    5 days ago

    North Battleford, Canada Gold Eagle Casino Full time

    Main Duties Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities. Responsibilities include: Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle...

  • Customer Service Specialist

    5 days ago

    North Battleford, Canada SIGA Full time

    Job Description:Main DutiesReporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities.Responsibilities include: Monitor specific Guest Services department responsibilities, processes, procedures and policiesCustomer services...

  • Inbound Customer Service Representative

    2 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    Position Summary: Life is too short not to have fun! If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the “WOW” factor. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain...

  • Patient Services Specialist

    4 weeks ago

    North Battleford, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350. We could not have gotten to where we are without our...

  • Customer Service Representative

    3 weeks ago

    North Battleford, Canada BMO Financial Group Full time

    1152 101 Street North Battleford Saskatchewan,S9A 0Z6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Agriculture - Customer Experience Sales Specialist

    1 month ago

    North Battleford, Canada Rack Petroleum Full time

    ***: Reporting to the Retail Manager, the Customer Experience Sales Specialist (CESS) is responsible for working with the retail team to ensure successful day-to-day operations related to products and services for all new and existing customers. This role will be a combination of in-office administration and operations and yard labour. Product knowledge,...

  • Customer Service Representative

    1 month ago

    North Battleford, Canada BMO Financial Group Full time

    1152 101 Street North Battleford Saskatchewan,S9A 0Z6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    6 days ago

    North Battleford, Canada BMO Financial Group Full time

    1152 101 Street North Battleford Saskatchewan,S9A 0Z6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • French Bilingual Inbound Customer Service Agent

    2 months ago

    North Bay, Canada Zedd Customer Solutions Full time

    ***: We are looking for highly motivated and enthusiastic problem solvers with a passion for delivering a great customer experience. **ESSENTIAL FUNCTIONS**: Provide exceptional customer service and maintain excellent quality. - Accurately input, retrieve and access information from a computer system. - Resolve customer concerns immediately, effectively and...

  • Customer Service Specialist

    3 weeks ago

    North York, Canada MHB Financial Full time

    Join our dynamic, growing team at MHB Financial. We are committed to providing working capital and exceptional customer service to small businesses throughout Canada. MHB Financial is seeking a Customer Service Specialist who will play a critical role in ensuring all loan deals are equipped with the necessary documentation for the underwriting department....

  • Customer Service Specialist

    2 weeks ago

    North York, Canada Frew Energy Limited Full time

    **Role Summary** Reporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers. **Duties and Responsibilities** - Supervise the...

  • Customer Service Specialist

    4 days ago

    North Battleford, Canada SIGA Full time

    **Job Description**: **Main Duties** Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities. **Responsibilities include**: Monitor specific Guest Services department responsibilities, processes, procedures and policies....

  • Customer Service Specialist

    3 days ago

    North Battleford, Canada Gold Eagle Casino Full time

    Main Duties Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities. **Responsibilities include**: Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include:...

  • Customer Service Specialist

    4 weeks ago

    North Battleford, Canada Gold Eagle Casino Full time

    Main Duties Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities. Responsibilities include: Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle...

  • Customer Service Specialist

    1 month ago

    North York, Canada Frew Energy Limited Full time

    Role SummaryReporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers.Duties and ResponsibilitiesSupervise the daily operations...

  • Customer Service Specialist

    1 month ago

    North York, Canada Frew Energy Limited Full time

    Role Summary Reporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers. Duties and Responsibilities Supervise the daily...