Client Service Coordinator I

6 months ago


Edmonton, Canada Bayshore HealthCare Full time

Job Description

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. 

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” 

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes

DUTIES AND RESPONSIBILITIES
• Handle and document prospective client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Supervisors;
• Reports to Case Managers, funder or government programs required.
• Notify clients of any schedule change if needed.
• Assist with training and mentoring of new staff.
• Participate in client satisfaction initiatives.
• Handle and document client concerns and complaints in a timely manner and as appropriate,
notify the Supervisors; maintain appropriate documentation.
• Market and promote Bayshore Home Health in keeping with the individual Branch Office
Sales and Marketing Plan.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the
company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible
to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with
appropriate Bayshore personnel.
• Complete other tasks as requested.

Job Qualification

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. 

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” 

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

A minimum of two years related customer service experience, preferably in healthcare.
Other Skills and Abilities
Exceptional organizational and interpersonal skills; proven ability to work both independently and as 
part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated 
competency in keyboarding and Windows scheduling software; ability to operate all standard office 
equipment; proficiency in written and spoken English as well as French in Branch Offices that 
provide service to French speaking clients.
Internal candidates must have a demonstrated track record of achievement in dealing with clients and 
employees and have demonstrated above average initiative. Successful internal candidates must 
complete a three month probationary period specific to the Client Service Coordinator position.
STANDARDS OF PERFORMANCE
The Client Service Coordinator must demonstrate ongoing competency in completing all expect ed 
duties and responsibilities as detailed in this job description as well as specific goals and objectives 
that are agreed to.
PERFORMANCE REVIEW
Performance will be reviewed on an ongoing basis with a formal review at the end of the three month 
probationary period and subsequently, on at least an annual basis. Input will be sought from the 
employee, their Supervisor, employees at the Branch Office and the National Service Centre and in 
addition, will be based on ongoing client feedback and the extent to which performance meets 
expectation



  • Edmonton, Canada Bayshore HealthCare Full time

    **The Client** **Service Coordinator,** **under the direction** **of** **the team lead,** **handles** **client **care and** **service inquiries,** **arranges client** **care and** **service,** **schedules Field** **employees and maintains** **scheduling** **information** **and** **data** **as required.** **DUTIES** **AND** **RESPONSIBILITIE** Handle and...


  • Edmonton, Canada Bayshore HealthCare Full time

    Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. - If your calling is to be the “difference” by providing outstanding customer service, than a Career with Bayshore is the Perfect Fit...


  • Edmonton, Canada Careica Health Full time

    CLIENT SERVICE COORDINATOR: A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION! Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service in person and over the phone,...


  • Edmonton, Canada Careica Health Full time

    CLIENT SERVICE COORDINATOR: A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION! Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service in person and over the phone,...


  • Edmonton, Canada Bayshore HealthCare Full time

    Description - External - Make “being the difference” your Career.. - Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. - If your calling is to be the “difference” by providing...


  • Edmonton, Canada Bayshore HealthCare Full time

    Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial...


  • Edmonton, Canada Bayshore HealthCare Full time

    Description - External Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the...


  • Edmonton, Canada Bayshore HealthCare Full time

    DUTIES AND RESPONSIBILITIES Handle and document prospective client inquiries regarding requests for care and service Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills...


  • Edmonton, Canada Bayshore HealthCare Full time

    DUTIES AND RESPONSIBILITIES - Handle and document prospective client inquiries regarding requests for care and service - Assess client service needs in consultation with the Supervisors; - Reports to Case Managers, funder or government programs required. - Notify clients of any schedule change if needed. - Assist with training and mentoring of new staff. -...


  • Edmonton, Canada Bayshore HealthCare Full time

    “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs,...


  • Edmonton, Canada Bayshore HealthCare Full time

    Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial...


  • Edmonton, Alberta, Canada Plainsman Mfg. Inc. Full time

    Job Title: Customer Service CoordinatorAbout Plainsman MFG:We are a leading manufacturer of high-quality products, and we are seeking a highly skilled Customer Service Coordinator to join our team. In this role, you will be responsible for providing exceptional customer service, handling inquiries, and ensuring timely resolution of issues.Job...

  • Service Worker I

    3 weeks ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As a Service Worker I, you will be responsible for transporting patients (clients/residents) and equipment to and from different patient care areas within a hospital site. You will distribute and replenish hospital supplies throughout the units and clean equipment and patient care areas as directed. You may also transport lab...

  • Service Worker I

    2 months ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: As a Service Worker I you will provide support within the Operative Services ATC, including the operating theatres and the recovery room. Primary responsibilities include patient transportation, restocking of the operating room support areas, and the safe handling of medical equipment and sterile products. Primary responsibilities include...

  • Service Worker I

    2 weeks ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: As a Service Worker I, you will be responsible for safe handling and transporting following all related standard operating procedures of contaminated equipment from various clinics, nursing units and operating rooms (OR), throughout the University of Alberta Hospital Campus to the Medical Device Reprocessing Area (MDRA). In addition, you...


  • Edmonton, Canada The ALS Society of Alberta Full time

    **Client Services Coordinator** The ALS Society of Alberta is a charitable organization whose mission is to make each day the best possible day for people living with and affected by ALS in Alberta. This is achieved by providing support, facilitating the provision of care, promoting awareness, helping to find a cure, and advocating for change. Reporting to...

  • Service Worker I

    2 months ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As a Service Worker I, you will be responsible for transporting patients (clients/residents) and equipment to and from different patient care areas within a hospital site. You will distribute and replenish hospital supplies throughout the units and clean equipment and patient care areas as directed. You may also transport lab...

  • Service Worker I

    1 month ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As a Service Worker I, you will be responsible for transporting patients (clients/residents) and equipment to and from different patient care areas within a hospital site. You will distribute and replenish hospital supplies throughout the units and clean equipment and patient care areas as directed. You may also transport lab...

  • Service Worker I

    2 months ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: The Service Worker I assists nursing staff in maintaining a hygienic, well-equipped and safe patient care environment. Responsibilities include but are not limited to: preparing and cleaning hemodialysis equipment for patient use, restocking all bedside supplies, transporting patients, blood specimens, charts and supplies, as well as...

  • Service Worker I

    2 weeks ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: The Service Worker I assists nursing staff in maintaining a hygienic, well-equipped and safe patient care environment. Responsibilities include but are not limited to: preparing and cleaning hemodialysis equipment for patient use, restocking all bedside supplies, transporting patients, blood specimens, charts and supplies, as well as...