Senior Customer Experience System Advisor

3 weeks ago

Toronto, Canada Northbridge Financial Corporation Full time

What it's like to be a Northbridge Senior Customer Experience System Advisor

The Customer Experience System Advisor is accountable for the effective execution of the end user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training and is the user support expert post-implementation.

This position holds the highest business system authority and is responsible for day-to-day problem solving on system issues by providing user guidance or liaising with IT system support and/or external vendors to ensure fast and effective issue resolution. In addition, the role will identify system enhancements, develop system issue workarounds, uncover training needs, and provide ongoing communication and support for users of Customer Experience platforms

We want your talent

If you are great at:

Building relationships, communicating, and being resourceful

Utilizing your speed while also maintaining a sharp eye for detail

Problem-solving to build new & innovative solutions, including instructional design and facilitation

Easily adapting to changing priorities

If you have:

5 years of Underwriting experience

In-depth understanding of Wave, Workbench, LincQ, and Clips

Strong communication skills, with the ability to speak in front of groups of people

An understanding of Adult Learning principals

We really mean it when we say we put you first. Here are a few ways how:

Hybrid work you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need. 

We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more 

We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

#LI-AK1 #Hybrid

Qui nous sommes

Nous sommes la Financière Northbridge. Nous sommes fiers d’être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l’entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. Nous sommes reconnus comme étant l’une des plus importantes sociétés d’assurance de dommages des entreprises au Canada. Nos employés sont engagés à comprendre les besoins de nos clients, et nous faisons tout en notre pouvoir pour aider les entreprises canadiennes à connaître un avenir meilleur et plus sécuritaire. Nous sommes une entreprise formée de personnes passionnées qui placent les gens au cœur de leurs préoccupations. Souhaitez-vous vous joindre à une équipe qui croit en l’importance de travailler fort, et d’avoir du plaisir au travail, tout en améliorant les choses? Ne cherchez pas plus loin que Northbridge.

À la Financière Northbridge, nous avons à cœur de créer un milieu de travail inclusif où nous célébrons les employés et les accueillons comme ils sont. Peu importe qui vous êtes ou ce qui vous rend unique, nous vous accueillons à bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de sélection.

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