IT Administrator
4 weeks ago
Mississauga ON
Hybrid – 2 days in office – preferred – Tuesday- Thursday
Investment Planning Counsel
What are the preferred qualifications for an IT Administrator/Business System Tech?
- Professional Experience - Minimum 1-2 years’ work experience in a similar role,
- Proficient in SQL scripting,
- Exposure to SQL Server SSIS and SSRS,
- Exceptional troubleshooting skills,
- Experience with numerous environments and architectures,
- Working knowledge of the following applications: Visual Studio, JBOSS, Apache Web Sever, Salesforce
- Education Requirements - Undergraduate degree in Computer Sciences preferred or equivalent experience, preferably in the Financial Services Industry.
- Computer knowledge - Proficiency using Microsoft Office Suite of products, Outlook, Excel, Word, and Access. Capability to produce diverse reports, manage and run SQL scripts. Eager to learn emerging technologies.
- Act as a triage point for addressing technical inquiries and issues.
- Monitor and respond to open tickets submitted through the company’s incident management system ensuring timely response and resolution.
- Prioritization and handling of service requests and incidents within predetermined SLAs
- Develop, test, and maintain interactive Adobe forms.
- Interact with business stakeholders to interpret business requirements and rules
- Collaborate with QA teams and documentation personnel in developing test plans and user documentation.
- Provide second level application support, resolving technical queries and communicating solutions directly to customers.
- Monitor systems alerts, perform necessary troubleshooting, and escalate issues as required.
- Assist in audit processes including CSOX, ERM, IT Controls, MFDA, and IIROC, ensuring compliance and support.
- Technical resource for functional testing and support for internally developed and third-party applications utilized by both head office staff and IPC advisor’s.
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