Tech Student/Intern

Position Summary

We are looking for an IT Summer Student to join us for a 3 month period, starting in late May or early June.

This position will be required to be in the office five days per week (Monday-Friday). 

Reporting to the Regional IT Services Manager, the IT Summer Student will:

Under supervision of the Regional IT Services Manager (or designate) directly provide onsite support for a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals mobile phone/PDAs network printers, server and network hardware equipment, computer room/network wiring closet facilities, and phone systems Under the direction of Network/System Administrators perform requested onsite tasks to aid in the troubleshooting or remediation of problems Support and ensures McCain IS standards and policies are followed and report exceptions to the appropriate departments or Regional IT Services Manager  Develop a sustainable and productive working relationship with end users of all IS services as this position is one of the most highly visible 'faces' of IS

Your Responsibilities

Directly provide onsite or work with third party vendors support a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phones, network printers, server and network hardware, Warehouse Management equipment, computer room/network wiring closet facilities, and phone systems Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurate Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurate Conduct software testing and installation in support of application packing and deployment Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change management using the ITSM tools for self-assigning tickets, following up on tickets and providing resolution Management – responsible to ensure standard McCain PC images are applied and maintained on McCain assets

Things You Need to be Successful

Enrolled in a relevant college or university program Nice to have general networking technologies including Wireless LANs Minimum technical certifications, A+, preferred Microsoft certifications

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