IT Site Lead, Windsor, Ontario

4 weeks ago

Windsor, Canada Catalent Full time

IT Site Lead - Windsor, Ontario

Position Summary:

Catalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help people live better, healthier lives. Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.

The IT Site Lead - Windsor, Ontario , based out of Windsor, Ontario , reporting to the Regional Manager of IT Service Delivery, North America West, is accountable for the overall IT Support and local IT enablement primarily for the facility located in Windsor, Ontario with oversight support for the Wright St and Adair Blvd sites in Strathroy, Ontario. The IT Site Lead- Windsor, Ontario will be responsible for the site IT strategy in coordination with the Catalent Global standards and PCH business unit specific solutions. Will directly support end-users and partner with site leaders to ensure IT is delivering expected appropriate service levels to support the operations of the site and is involved with planning a roadmap for site digital maturity.

The Role:

Work with Site Leadership to understand strategy and business challenges to proactively recommend IT solutions

Work with both global and local teams to optimize consistent support models and standardized services

Assist with developing the site IT Strategy & Roadmap in coordination with the overall IT Strategy

Work with business and IT leaders to deliver strategic initiatives requiring IT solutions

Work with Operational Technologies (Lab systems and Automation team) for project priority, standards, and support responsibilities

Ensure daily site support and projects are planned, tracked and completed (budget, resources, schedule); risks identified and mitigated

Escalate local IT site issues to ensure effective and timely resolution

Ensure Service Level Agreements (SLAs) for IT services with the site are in alignment with IT Central standards

Other duties as assigned

The Candidate:

Bachelor’s degree in Business Administration, and/or Management Information Systems, required

5+ years of relevant and progressive IT support leading at least 3+ IT subordinates

Demonstrated ITIL expertise is required; ITIL certification is a plus

Experience with ITSM tools (i.e. ServiceNow, BMC Remedy, etc.); including CMDB

Experience with IT management tools preferred: ServiceNow, SolarWinds, InTune, AutoPilot, etc.

Ability and willingness to provide 'on-call' and/or after-hours services as requested

Travel up to 10% (domestic)

Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds

Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience

Why You Should Join Catalent:

Several Employee Resource Groups focusing on D&I 

Potential for career growth within an expanding team

Diverse, inclusive culture

152 hours of PTO + 8 Paid Holidays

Catalent offers rewarding opportunities to further your career Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve. As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone’s safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.

personal initiative. dynamic pace. meaningful work.

Visit to explore career opportunities.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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