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Property Appraisal Claims Consultant

2 months ago

Ajax, Canada Intact Financial Corporation Full time
JOB DESCRIPTION

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Property Appraisal Claims Consultant to join our growing Property team

As a  Property Appraisal Claims Consultant,  you’ll provide expertise and support to the Property appraisal and Property Claims Specialist (PCS) team by giving advice to management, providing expertise to assist in the settlement of large and complicated claims files, organizing quality assurance activities, as well as assisting in the training of claims professionals and special projects.

What you'll do here:

Act as an advisory resource for management team for technical quality, complaints, and training. Participate in the review and update of claims standards and procedures by ensuring that they comply with our contracts and the applicable legislation and case law. Provide technical support to major loss appraisers and property claims specialists on the outcome of the estimate and provide recommendations to managers to drive operational excellence, and indemnity control. Collaborate with management to design, develop and facilitate technical claims training initiatives and programs relating to process and workflow changes, Closed File Review and Interval File Review Work with the different regions on streamlining the Standards & Procedures. Assist in managing the appraisal process for commercial and personal property losses. Conduct audits of claims files to ensure compliance with company standards, reporting results to the management team and using results toward efforts to improve Claims functions. Provide consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure and facilitation of Alternative Dispute Resolution as needed. Support operations with respect to Standards & Procedures upon activation of the CAT Plan. Engage in regional and national special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals. Assist in collaborating with vendors to ensure timelines and budgets are met. Responsible for auditing estimates and work performed by the contractors/restorers who are members of an Intact network of partners to ensure compliance with standards and policies, as well as handle complaints regarding the quality of the work, the costs, and the restoration methods Attend meetings, work collaboratively with key partners and other stakeholders as required.


What you bring to the table:

University degree or any combination of training and experience deemed relevant for the role. In-depth knowledge of property insurance products in both personal and commercial lines. Diploma in building appraisal and/or a relevant combination of education and experience.  Minimum 5 years of experience in commercial and personal lines property claims related large loss appraisal. In-depth knowledge of the Xactimate estimating software and other relevant applications. Training experience is considered an asset. Excellent research and writing skills. Strong analytical skills and insight. Can lead meetings and projects. Effective planning and organizational skills. Bilingualism in French and English would be an asset for this role.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.